Collections Specialist

Socket.dev; West Des Moines (IA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Socket.dev in West Des Moines, IA is seeking a Collections Specialist to drive timely debt collections and maintain precise records. You will negotiate payment terms, resolve billing issues, and respond promptly to client inquiries in a fast-paced environment.

Ideal candidates have at least 2 years in collections and strong communication skills. This role offers a base pay of $22 per hour with a performance-based incentive up to 7.5% after the first 90 days, with potential for a hybrid schedule.

Qualifications

• Associate or bachelor’s degree in a related field preferred; equivalent experience may be considered.
• Minimum of 2 years’ experience in a collections position.

Responsibilities

• Respond to customer inquiries and resolve billing discrepancies.
• Handle collection accounts with speed and accuracy while maintaining professionalism.
• Make collection phone calls to meet performance standards and negotiate payment terms.
• Research discrepancies and maintain records of collections activities.
• Escalate complex issues to the Team Leader when needed and maintain confidentiality.

Skills

collections experience

communication skills

time management

negotiation

problem solving

Education

Associate or Bachelor’s degree preferred

Alternatively related experience

Job description

Description

JOB SUMMARY

As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES

• Respond to customer inquiries.
• Handle collection accounts with speed and accuracy while maintaining professionalism
• Complete collection phone calls to meet required performance standards
• Meet and strive to exceed prescribed performance metrics
• Confirm and / or negotiate payment arrangements
• Research any customer account discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses.
• Stay informed of any changes to policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
• Escalate more complex or difficult issues to their Team Leader
• Ability to make recommendations to Team Leader on unique collection cases

QUALIFICATIONS

• Associate or Bachelor’s degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
• A minimum of 2 years’ experience in a collections position

KNOWLEDGE AND SKILLS

• Knowledge and experience in Collections with reference to legal restrictions
• Knowledge of the credit and financial industry
• Good communication skills – both written and verbal
• Superior time management and organizational skills
• Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

OTHER

• The home office is located in West Des Moines, IA.
• Potential for a hybrid schedule based on performance
• Looking specifically for 10AM - 7PM hours
• Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.
• Bilingual preferred