Collections Specialist — Build Customer Financial Wellness

Upgrade; Phoenix (AZ); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

PTO

401K matching

Medical, dental and vision insurance

Parking

New Hire Training Program

Wellness Incentive Program

Snacks and beverages

Job summary

Upgrade is seeking a Collections Specialist in Phoenix, AZ to engage customers by phone and email, handling the status of accounts and payments while supporting the floor with elevated tasks. You’ll collaborate with management to drive best practices and contribute to a positive team environment.

Starting pay is $22.00 per hour with an August 17, 2026 start date. You will participate in training, coach new hires, and help the team meet high quality and service standards in a fast-paced setting.

Qualifications

• Prior Collections experience is required.
• Excellent written and verbal communication combined with analytical and problem-solving skills.
• Demonstrated ability to multi-task and work in a fast-paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills.

Responsibilities

• When needed, answer incoming customer calls and emails regarding billing issues, service questions and general concerns
• Be a daily key contributor to improving training and development by assessing new hire performance and setting expectations
• Share your wealth of knowledge with the rest of the floor to improve team-performance and reinforce best practices
• Reinforce superior quality assurance results and provide real-time coaching for the agents
• Help set and maintain goals for the floor
• Assist supervisors with elevated tasks
• Coming to work with a positive outlook contributing to Upgrade’s already enjoyable environment
• Work to resolve customer escalations by building rapport and finding creative solutions

Skills

Collections experience

Communication skills

Multitasking

Flexibility

Customer loyalty

Job description

Upgrade is seeking a Collections Specialist in Phoenix, AZ to engage customers by phone and email, handling the status of accounts and payments while supporting the floor with elevated tasks. You’ll collaborate with management to drive best practices and contribute to a positive team environment.

Starting pay is $22.00 per hour with an August 17, 2026 start date. You will participate in training, coach new hires, and help the team meet high quality and service standards in a fast-paced setting.