Collections Specialist - Drive Cash Flow & Growth

Creative Financial Staffing, LLC; Monroeville (Allegheny County); On-site; USD 50,000 - 60,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Specialist in Monroeville, PA 15146. This onsite role focuses on managing customer accounts, pursuing past-due payments, and supporting cash flow.

You will resolve billing disputes, monitor aging reports, and collaborate with Accounting, AR, and Customer Service to address account issues. A strong emphasis is placed on communication and negotiation to maintain positive relationships with customers.

Qualifications

• 2+ years of collections, accounts receivable, or related accounting experience.
• Experience working with aging reports, customer accounts, and account reconciliations.
• Proficiency in Microsoft Excel and experience with accounting or ERP systems.
• Strong communication, negotiation, and customer service skills.
• High school diploma or equivalent required; Associate degree preferred.

Responsibilities

• Manage assigned customer accounts and follow up on outstanding balances.
• Contact customers regarding past-due invoices and work to secure timely payments.
• Research and resolve billing disputes, payment discrepancies, and account issues.
• Monitor aging reports and maintain accurate records of collection activities.
• Partner with Accounting, Accounts Receivable, and Customer Service teams to resolve account concerns.
• Negotiate payment arrangements and maintain positive customer relationships.

Skills

Customer service

Negotiation

Communication

Excel

Aging reports

Accounts receivable

Education

High school diploma

Associate degree preferred

Tools

ERP systems

Job description

Creative Financial Staffing, LLC is seeking a Collections Specialist in Monroeville, PA 15146. This onsite role focuses on managing customer accounts, pursuing past-due payments, and supporting cash flow.

You will resolve billing disputes, monitor aging reports, and collaborate with Accounting, AR, and Customer Service to address account issues. A strong emphasis is placed on communication and negotiation to maintain positive relationships with customers.