Collections Specialist – Delinquent Accounts

Automatic Data Processing, Inc.; Lowell (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

HRA and FSA

401(k) with Company Match and Profit 0

Company Paid Life and Disability 0

Paid Time Off, Sick Time, and 11 Paid

Birthday Paid Day Off

Tuition Assistance and Student Loan 0

EAP

Pet Insurance

Casual Dress Environment

Job summary

Jeanne D’Arc Credit Union in Lowell, MA is seeking a Collector to join our Collections team. You will pursue delinquent accounts by phone and mail, negotiate payment plans, and help bring accounts current while maintaining member relationships.

We offer competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. One year of collections or banking experience is required; high school diploma or equivalent.

Qualifications

• One year of related experience in collections or banking is required.
• High school diploma or equivalent required or an equivalent combination of education and experience.

Responsibilities

• Contacts delinquent members by phone and mail, and other means to collect monies owed.
• Advises and counsels on actions and strategies for debt repayment and creates individualized payment plans.
• Negotiates payment in full, payment plans, or settlements on the account.
• Maximizes collection and recovery of assets from delinquent or charged-off loans.
• Maintains accurate files and reports on collections activity.
• Keeps knowledge of collection processes current; stays informed on trends in loan underwriting.
• Recommends process improvements and analyzes borrower financial situations to determine recovery efforts, including collateral repossession when needed.
• Performs other job-related duties as assigned.

Skills

Communication skills

Negotiation

Time management

Discretion and confidentiality

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Core banking software

Job description

Jeanne D’Arc Credit Union in Lowell, MA is seeking a Collector to join our Collections team. You will pursue delinquent accounts by phone and mail, negotiate payment plans, and help bring accounts current while maintaining member relationships.

We offer competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. One year of collections or banking experience is required; high school diploma or equivalent.