Collections Representative

Marine Credit Union; Wisconsin; On-site; USD 42,000 - 54,000; Full time

Job summary

Marine Credit Union seeks a collection specialist to manage daily past-due member relationships with a focus on problem resolution and loss minimization while maintaining compliance with applicable laws. You will document interactions, develop strategies to resolve balances, and perform skip tracing to contact members.

The role requires attention to detail in a process-driven environment, with repossession, judgment, and garnishment experience considered a plus.

Qualifications

• In-depth knowledge of current federal and state rules and regulations regarding credit and collection activities.
• Minimum of 1 year knowledge of effective collection experience including repossession, judgment, and garnishment, preferably in a credit union or retail bank.
• Experience working in a process-oriented environment with attention to detail.

Responsibilities

• Contact daily assigned collection routes and work to completion.
• Document relationships and resolutions using quality collection principles.
• Develop and implement strategies to resolve past due balances.
• Research and skip trace past due members to make contact.
• Adhere to federal and state credit and collection laws.
• Identify delinquent accounts and prioritize actions to reduce losses.
• Mail legal documents and notices in compliance with regulations.
• Audit repossession documents for completeness and accuracy.
• Monitor bankruptcy payments and modify per MCU policy.
• Coordinate with regional, district and branch managers on collection activities.
• Represent MCU in litigation related to collection activities.

Skills

Regulatory knowledge

Education

Bachelor’s Degree in business

Job description

Description

Responsible for daily contact of past due MCU relationships, with a focus on problem resolution, minimizing losses and maximizing relationships for Marine Credit Union. CDRs must ensure a high level of service to our members and adhere to strict compliance with Federal and State laws and regulations relating to credit and collections.

Duties And Responsibilities

• Contact daily assigned collection routes and continue until worked to completing.
• Document relationships and problem resolutions using the quality collection principles.
• Develop and implements strategies to fully resolve past due balances.
• Research and skip trace of past due members to make contact.
• Strict adherence to all regulatory and legal compliance with Federal and State credit and collection laws.
• Identify delinquent accounts and establish priorities for taking action to repossess, foreclose, and take possession of collateral security to reduce losses.
• Mail legal documents and notices in compliance with state and federal regulations
• Audit repossession documents for completeness and accuracy and identify trends and issues.
• Monitor bankruptcy payments and initiate modification according to MCU policy & procedures.
• Effectively liaise with regional, district and branch managers on collection activities.
• Ensure each member is treated with dignity and respect and receives quality member service.
• Represent MCU in litigation related to collection activities.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• In depth knowledge of current federal and state rules and regulations regarding credit and collection activities.

Education And Experience

• Bachelor’s Degree in business related field is preferred but not required.
• Minimum of 1 year knowledge of effective Collection experience preferred including repossession, judgement, and garnishment, preferably in a credit union or retail bank.
• Experience working in a process-oriented environment with importance placed on attention to detail.
• Previous consumer lending experience is a plus.

Physical Requirements (with Or Without Accommodation)

• Long periods of sitting will occur regularly.
• Occasional lifting and/or moving 15 lbs or less.
• Use of a computer and telephone required.
• Occasional bending, stooping, or crouching may be required.

This job description is not a complete statement of all duties and responsibilities comprising this position.