Collections Specialist: Delinquency & Payment Negotiations

Uplift; Reno (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Uplift, located in Reno, Nevada, is seeking a dedicated professional to manage customer engagements regarding past due loans. The ideal candidate will have over 2 years of experience in financial services or customer service and possess strong negotiation skills to enhance borrowers' financial situations.

You will interact with a high volume of customers, maintaining accurate records and ensuring great service. Uplift promotes a diverse and equal opportunity workplace.

Qualifications

• 2+ years experience in financial services or customer service.
• Ability to negotiate loan repayment plans effectively.
• Familiarity with payment processing.
• Knowledge of federal and state regulations.

Responsibilities

• Engage with past due customers to resolve delinquency.
• Monitor and engage with high volumes of customers daily.
• Maintain accurate records of customer communications.
• Assess and recommend actions for loan issues.
• Perform ad hoc duties as needed.

Skills

Negotiation skills

Organizational skills

Communication skills

Attention to detail

Customer service experience

Tools

Excel

Job description

Uplift, located in Reno, Nevada, is seeking a dedicated professional to manage customer engagements regarding past due loans. The ideal candidate will have over 2 years of experience in financial services or customer service and possess strong negotiation skills to enhance borrowers' financial situations.

You will interact with a high volume of customers, maintaining accurate records and ensuring great service. Uplift promotes a diverse and equal opportunity workplace.