Remote Collections Specialist: Delinquency & Recovery

Thrivent Financial; Minneapolis (MN); Hybrid; USD 51,518,000 - 69,569,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k plan

Job summary

Thrivent Financial is seeking a Collector to support unsecured and secured loan collections, delinquencies, and loss mitigation. You will work with borrowers to resolve delinquency, document activity, and coordinate with internal teams to protect asset quality in line with company policies and regulatory requirements.

Responsibilities include managing delinquent accounts, maintaining call quality, pursuing recovery of charged-off loans, and ensuring accurate documentation.

Qualifications

• High school diploma or equivalent.
• 1-3 years of banking, collections, lending, call center, or customer service experience.
• Ability to communicate effectively and professionally with borrowers and internal partners.
• Basic proficiency with Microsoft Office.

Responsibilities

• Manage assigned delinquent accounts in accordance with established collection procedures and risk tolerance.
• Maintain call quality through professional, respectful communication with borrowers.
• Pursue recovery of charged-off loans and deposit accounts per guidelines.
• Document collection activity, borrower communications, payment arrangements, and account status updates accurately.
• Coordinate with internal partners and approved vendors to support collection activity and resolution efforts.
• Attend internal and external training on collections, customer service, and compliance requirements.

Skills

Communication skills

Attention to detail

Microsoft Office

Remote work capability

Education

High school diploma

Job description

Thrivent Financial is seeking a Collector to support unsecured and secured loan collections, delinquencies, and loss mitigation. You will work with borrowers to resolve delinquency, document activity, and coordinate with internal teams to protect asset quality in line with company policies and regulatory requirements.

Responsibilities include managing delinquent accounts, maintaining call quality, pursuing recovery of charged-off loans, and ensuring accurate documentation.