Collections Specialist

Creative Financial Staffing; Buchanan (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Collections Specialist to join our on-site team in Buchanan, MI. You will be responsible for contacting customers, negotiating payment arrangements, and maintaining accurate records of collections activity.

This role plays a key part in protecting cash flow and aging balances for a local employer with a long-standing presence. Ideal candidates bring at least 2 years in collections or AR, strong communication and negotiation skills, and experience

Qualifications

• Minimum 2 years of experience in collections, accounts receivable, or customer service.
• Strong communication and negotiation skills.
• Proficiency in accounting or CRM software (e.g., QuickBooks, Salesforce, or similar).

Responsibilities

• Contact customers regarding overdue accounts and negotiate payment arrangements
• Monitor aging reports and elevate unresolved accounts as needed
• Maintain accurate records of communications and payment activity
• Collaborate with internal departments to resolve billing disputes
• Prepare reports on collection activity and account status

Skills

Communication

Negotiation

Tools

QuickBooks

Salesforce

Job description

Collections Specialist

Salary: $32,000 – $48,000 annually

Why This Opportunity Stands Out

• Established Local Employer: Join a reputable company with strong financials and a long-standing presence in the Buchanan area.
• Supportive Team Culture: Be part of a results-driven team that values professionalism, persistence, and respectful communication.
• Buchanan Lifestyle Perks: Enjoy small-town charm with access to nature, local wineries, and a short drive to South Bend and Lake Michigan.
• Career Stability and Growth: This role offers long-term stability with opportunities to advance into senior credit or finance roles.
• Training and Impact: Receive structured onboarding and play a key role in maintaining the company’s cash flow and customer relationships.

Key Responsibilities

• Contact customers regarding overdue accounts and negotiate payment arrangements
• Monitor aging reports and elevate unresolved accounts as needed
• Maintain accurate records of communications and payment activity
• Collaborate with internal departments to resolve billing disputes
• Prepare reports on collection activity and account status

Qualifications

• Minimum 2 years of experience in collections, accounts receivable, or customer service
• Strong communication and negotiation skills
• Proficiency in accounting or CRM software (e.g., QuickBooks, Salesforce, or similar)

This position is a on-site position and located in Buchanan, Michigan