Collections Specialist

DSV - Global Transport and Logistics; Woodbridge Township (NJ); On-site; USD 30,307 - 41,328; Full time

Job summary

DSV Air & Sea, Inc., a global leader in transport and logistics, seeks a Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ. This in‑office role manages a multi‑million dollar portfolio and drives timely collection of outstanding receivables.

You will communicate with customers, resolve payment issues, and support the Credit & Collection Management group with reporting and documentation. Strong Excel skills and effective communication are essential.

Qualifications

• Two years' experience in credit and collections.
• Bachelor’s or Associate’s degree, or equivalent.
• Strong Excel skills; SAP experience a plus.
• Excellent verbal and written communication.
• Ability to manage multiple projects and priorities.
• Shipping experience preferred.

Responsibilities

• Manage a multi‑million dollar portfolio of accounts.
• Communicate with customers to collect receivables.
• Resolve discrepancy claims and nonpayment issues with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and write‑offs as needed.
• Submit invoices, generate statements, and handle special requests from customers.
• Generate portfolio aging and payments reports for management.
• Provide team support for the Credit & Collection Management group.

Skills

Credit & collections

Microsoft Excel – Advanced

SAP experience

Oral and written communication

Multitasking / prioritization

Education

Bachelor’s or Associate’s degree

Job description

Collections Specialist

DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results‑oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital, in‑office position is responsible for managing a multi‑million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV’s strong liquidity and positive customer relationships.

Key Responsibilities

• Portfolio Management: Manage collection requirements for a multi‑million dollar portfolio of accounts.
• Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write‑offs.
• Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Reporting: Generate status reports detailing portfolio aging and payments.
• Documentation: Prepare required documentation for placing accounts with third‑party collections agents.
• Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Minimum Qualifications

• Minimum of two years’ experience in credit and collections.
• Bachelor’s or Associate’s degree, or equivalent post‑high school education/training.
• Demonstrated ability to use Microsoft applications, especially advanced Excel; SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Professional interaction with customers and internal departments at all times.
• Capacity to work independently and collaboratively as part of a team.
• Shipping experience preferred but not required.

Location: Full‑time, in‑office role at our US Headquarters in Iselin, NJ. Remote work is not available.

Pay Range: $22.50 – $30.50 per hour (actual compensation determined by experience, skills, education, certifications, and geographic location).

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.