Collections Specialist

DSV Air & Sea Inc.; Woodbridge Township (NJ); On-site; USD 30,996 - 42,016; Full time

Job summary

DSV Air & Sea Inc. is seeking a Collections Specialist to manage a multi‑million dollar portfolio and ensure timely payment of receivables, maintaining liquidity and strong customer relationships in a fast‑paced environment.

You will lead proactive collection strategies, collaborate with Billing and Sales, and provide accurate aging reports while upholding professional standards and teamwork in an in‑office Iselin, NJ setting.

Qualifications

• Two years' experience in credit and collections.
• Bachelor's or Associate's degree or equivalent.
• Advanced Excel skills; SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to manage multiple projects and prioritize tasks.
• Professional demeanor with customers and internal departments.

Responsibilities

• Execute proactive collection strategies and manage full cycle of account resolution.
• Portfolio Management: manage collection requirements for a multi-million dollar portfolio of accounts.
• Customer Communication: effectively communicate with customers to secure the collection of outstanding accounts receivable.
• Issue Resolution: resolve customer discrepancy claims and nonpayment issues with Billing and Sales Administration.
• Financial Processing: process credit card transactions, refunds, adjustments, and recommendations for write-offs.
• Account Service: provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Reporting: generate status reports detailing portfolio aging and payments.
• Documentation: prepare required documentation for placing accounts with third‑party collections agents.
• Team Support: support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Skills

Credit & collections

Excel

SAP

Communication

Multitasking

Customer service

Teamwork

Education

Bachelor's or Associate's degree

Tools

SAP

Job description

DSV - Global Transport and Logistics

Job Title: Collections Specialist

Division: Air & Sea

Location: USA - Iselin, Wood Ave, United States (Iselin, NJ Metro Park area)

Time Type: Full Time

Job Summary: The Collections Specialist will manage a multi‑million dollar portfolio of accounts, ensuring timely payment of outstanding receivables and resolving payment issues to maintain DSV's liquidity and customer relationships.

Key Responsibilities

• Execute proactive collection strategies and manage the full cycle of account resolution.
• Portfolio Management: manage collection requirements for a multi‑million dollar portfolio of accounts.
• Customer Communication: effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Issue Resolution: resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Financial Processing: process credit card transactions, refunds, adjustments, and prepare recommendations for write‑offs.
• Account Service: provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Reporting: generate status reports detailing portfolio aging and payments.
• Documentation: prepare required documentation for placing accounts with third‑party collections agents.
• Team Support: support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Minimum Qualifications

• Minimum of two years' experience in credit and collections.
• Bachelor's or Associate's degree, or equivalent post‑high school education/training.
• Demonstrated ability to use Microsoft applications, especially advanced Excel skills; SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Professional demeanor when interacting with customers and internal departments.
• Ability to work both independently and collaboratively as part of a team.
• Industry preference: Shipping experience, but not required.

Work Environment: Full‑time, in‑office role at US Headquarters in Iselin, NJ. Remote work is not available.

Base Pay Range: $22.50 – $30.50 hourly. Compensation is based on relevant experience, skills, education, certifications and geographic location, in accordance with applicable laws and company policy.

Benefits: Information regarding DSV's benefits offerings, including eligibility, coverage options and plan details, is available through the DSV Benefits Showcase. Benefits, programs and eligibility may vary by location and division and are subject to applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. DSV reserves the right to defer or close a vacancy at any time.