Collections Specialist

MOHELA - MOHELA; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Full Benefits Package

Generous Paid Time Off

401(k) Plan

Tuition Reimbursement

Job summary

MOHELA is seeking a Private Credit Collector for a fully remote role in the United States. The position starts on November 2, 2026, with training, a competitive hourly wage of $16, and a comprehensive benefits package.

The role involves debt collection via calls and written notices, and requires strict adherence to regulations and performance targets. This role offers a structured schedule in EST with occasional extended hours and weekend shifts as needed, along with paid training and

Qualifications

• High School Diploma, GED, or equivalent required.
• Minimum of 1 year experience in customer service, call center, sales, or collections.
• Must be able to attend mandatory training for first 3 weeks.

Responsibilities

• Communicate with debtors regarding repayment of delinquent debt.
• Perform skip tracing to locate debtors.
• Ensure accounts comply with client standards and regulations.

Skills

Customer service

Communication skills

Phone calls

Time management

Education

High School Diploma, GED, or equivalent

Job description

Are you passionate about helping others? If so, we want you on our team!

Private Credit is looking for team members who will provide exceptional service and support to our customers.

• Fully remote position
• Interviews will be conducted via Microsoft Teams (video) in Eastern Time Zone.
• Paid Training Start Date: 11/2/2026

WHAT YOU’LL DO:

As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

Essential Job Functions:

• Communicate with debtors in regards to the repayment of their delinquent debt.
• Perform skip tracing to locate debtors.
• Ensure all accounts are worked within client standards and Federal Regulations.
• Maintain continuing education, training in industry career development.
• Other duties assigned by management.

POSITION DETAILS:

• Position Type : Remote (Work hours provided in Eastern Standard Time Zone.)
• Start Date: Monday, November 2, 2026
• Compensation:$16 per hour + Bonus Incentive Eligible + Full Benefits Package and Generous Paid-Time-Off
• Training Schedule:
• Monday - Friday, 8AM-5PM EST
• Work Schedule:
• One Friday 12:00 PM - 9:00 PM ET Shift required per month.
• Saturday hours may be required as necessary for business needs.

OFFICE AND TECHNOLOGY REQUIREMENTS:

MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:

• Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.
• Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFI, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you.)
• Private workspace or home office free from distractions

MINIMUM REQUIREMENTS:

• High School Diploma, GED, or equivalent
• Minimum of 1 year experience in a customer service, call center, sales, or collections role(may substitute experience requirement with college degree)
• Demonstrated stable work history
• Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated.
• Ability to meet all office and technology requirements
• Basic keyboarding skills and PC experience in a windows environment

• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player

PREFERRED QUALIFICATIONS:

• Experience with the Navient portfolio and telephony system

Location(s)

Remote REMOTE , United States

Benefits Summary

WHO WE ARE:

At MOHELA we are a nationally recognized nonprofit organization with over 40 years of experience in student loan servicing and higher education financing. Since our establishment in 1981, we have been dedicated to providing world-class customer service to our borrowers, understanding the unique challenges that come with financing higher education.

WHAT WE OFFER:

• Competitive Salary: We value your skills and experience and offer a compensation package that reflects that.
• Comprehensive Benefits Package: Our benefits include medical, dental, and vision coverage, with elected benefits starting on the 1st of the month following enrollment.
• Generous Paid Time Off: We understand the importance of work-life balance, which is why we offer generous vacation and paid-time-off policies.
• Life Insurance and Short-Term Disability Coverage: We provide essential coverage to ensure your peace of mind.
• 401(k) Plan: Take advantage of our 401(k) plan with a dollar-for-dollar match up to 8% of your salary after 6 months of service.
• Tuition Reimbursement: Invest in your education with our tuition reimbursement program available after 3 months of employment.
• Dependent Child College Tuition Reimbursement: We support the educational goals of your family as well.
• Public Service Loan Forgiveness (PSLF) Eligibility: Our organization qualifies for the PSLF program through the U.S. Department of Education.
• Paid Holidays and Personal Days: Enjoy 7 paid holidays and 4 paid personal holidays each year.
• Employee Assistance Program: Access support for personal and professional challenges.
• Local Employee Discounts and Pet Insurance: Enjoy additional perks that enhance your lifestyle.

In compliance with the American Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636-733-3700 x3571 or email [e-mail]