Collections Specialist

Interface, Inc.; Town of La Grange (WI); On-site; USD 38,000 - 58,000; Full time

Job summary

Interface, Inc. is seeking a Collections Specialist to manage accounts receivable collections, notify customers of delinquencies, and follow up on past due invoices. The role supports the Credit Analyst and involves data entry, reconciliation, and coordinating refunds.

Qualifications include a high school diploma, 1–3 years in credit/collections or a related degree, solid Excel skills, and strong communication and organizational abilities.

Qualifications

• 1–3 years of credit or collection experience or a college degree.
• Strong analytical skills and professional phone etiquette.
• Proficiency with Microsoft Office, especially Excel.
• Ability to enter data and review data on multiple websites.
• Good communication skills, verbal and written; strong interpersonal skills.

Responsibilities

• Contact customers with open receivables for payment.
• Continuously follow up on past due invoices until paid.
• Research unapplied cash and credit memos to determine refunds or application of funds.
• Follow up with Administrative and Quality Claims for balances on accounts receivable.
• Maintain and reconcile customers' accounts; work closely with Credit Analyst.
• Initiate vendor refunds, process check requests, and refund card over-payments.
• Send customer invoices and statements of account; pull daily payment details from bank.
• Maintain third party invoicing and payment portal; perform other duties as assigned.

Skills

Credit/collections experience

Analytical skills

Phone etiquette

Excel

JDE Enterprise One

Data entry

Verbal and written communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

JDE Enterprise One

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

The Collections Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses.

The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.

Educational requirements:

• High school diploma or equivalent

Skills and experience:

• 1-3 years previous credit or collection experience or college degree
• Strong analytical skills
• Professional phone etiquette
• Proficiency with Microsoft Office, particularly Excel
• 1-3 years’ experience with JDE Enterprise One preferred
• Must be able to enter data and review data on multiple websites
• Good communication skills, verbal and written
• Strong interpersonal and organizational skills

Essential duties:

• Contact customers with open receivables for payment
• Continuous follow up on any past due invoice until paid
• Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied
• Follow up with Administrative and Quality Claims for balances on the accounts receivable
• Maintain and reconcile customers' accounts
• Work very closely with the Credit Analyst
• Initiate vendor requests for refunds due to customers
• Process check requests
• Refund credit card over-payments to customers
• Send customer invoices and statements of account
• Pull Daily Payment Details from Bank
• Maintain Third Party Invoicing and Payment Portal
• Perform other duties as assigned

Work environment:

• General Office

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3 - Associate / Professional / Individual Contributor / Team Lead

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com . Join us on Facebook , Instagram , LinkedIn ,and Pinterest .

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.