Collections Specialist

Interface, Inc.; Kyle (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Interface, Inc. is seeking a Collections Specialist to handle accounts receivable collections, notify customers of delinquent accounts, and follow up on past due invoices. You will prepare statements, process refunds, and support the Credit Analyst while maintaining accurate account records.

Educational requirements include a high school diploma or equivalent; 1–3 years of collection experience is preferred. Proficiency with Excel and JDE Enterprise One is a plus.

Qualifications

• 1–3 years of credit or collection experience or college degree.
• Strong analytical skills and professional phone etiquette.
• Proficient with Microsoft Office, especially Excel.
• Experience with JDE Enterprise One preferred.
• Good verbal and written communication and strong interpersonal skills.
• Ability to enter and review data on multiple websites.

Responsibilities

• Contact customers with open receivables for payment.
• Continuously follow up on past due invoices until paid.
• Research unapplied cash and credit memos to determine refunds or application.
• Coordinate with Administrative and Quality Claims for balances.
• Maintain and reconcile customer accounts; work closely with the Credit Analyst.
• Process refunds and vendor requests related to customer balances.
• Send invoices and statements; pull daily payment details from bank.

Skills

Analytical skills

Phone etiquette

Excel

Interpersonal skills

Data entry

Communication skills

Education

High school diploma or equivalent

Tools

JDE Enterprise One

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability - without compromise. Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

The Collections Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses. The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.

Educational requirements: High school diploma or equivalent

Skills and experience

• 1-3 years previous credit or collection experience or college degree
• Strong analytical skills
• Professional phone etiquette
• Proficiency with Microsoft Office, particularly Excel
• 1-3 years' experience with JDE Enterprise One preferred
• Must be able to enter data and review data on multiple websites
• Good communication skills, verbal and written
• Strong interpersonal and organizational skills

Essential duties

• Contact customers with open receivables for payment
• Continuous follow up on any past due invoice until paid
• Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied
• Follow up with Administrative and Quality Claims for balances on the accounts receivable
• Maintain and reconcile customers' accounts
• Work very closely with the Credit Analyst
• Initiate vendor requests for refunds due to customers
• Process check requests
• Refund credit card over-payments to customers
• Send customer invoices and statements of account
• Pull Daily Payment Details from Bank
• Maintain Third Party Invoicing and Payment Portal
• Perform other duties as assigned

Work environment

General Office #LI-Onsite 3 - Associate / Professional / Individual Contributor / Team Lead

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com.

Join us on Facebook, Instagram, LinkedIn, and Pinterest.

We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia.

An Equal Opportunity Employer including Veterans and Disabled.

At Interface, we believe that flooring is more than what you walk on. We help our customers create interior spaces that support well-being, productivity, and creativity, as well as the sustainability of the planet.

As a global leader in modular flooring, we design and manufacture an integrated collection of carpet tiles and resilient flooring, including luxury vinyl tile (LVT) and nora® rubber flooring. We're designers, engineers, scientists, problem-solvers, dreamers, trailblazers and everything in between.

Spread all over the world, we are one team with a shared vision and values.

Image © Christopher Payne / Esto For us, sustainability is a journey. We're constantly working to improve the quality of our products and lessen the impact they have on human health and the environment. Design leads everything we do. Our team of designers continuously explores trends, textures, colors, and materials to ensure every pattern and detail is thoughtfully crafted.