Collections Specialist

Interface, Inc.; LaGrange (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Interface, Inc. is seeking a Collections Specialist in LaGrange, GA to manage accounts receivable collections and communicate with customers on open invoices. The role involves posting payments, maintaining records, and assisting the Credit Analyst with related duties.

You will use Excel and JDE Enterprise One, perform data entry across multiple systems, and ensure timely follow‑up while maintaining professional communication with clients and internal teams.

Qualifications

• High school diploma or equivalent.
• 1-3 years previous credit or collection experience or college degree.
• Strong analytical skills.
• Professional phone etiquette.
• Proficiency with Microsoft Office, particularly Excel.
• 1-3 years’ experience with JDE Enterprise One preferred.
• Must be able to enter data and review data on multiple websites.
• Good communication skills, verbal and written.
• Strong interpersonal and organizational skills.

Responsibilities

• Contact customers with open receivables for payment.
• Continuous follow up on any past due invoice until paid.
• Research unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be applied.
• Follow up with Administrative and Quality Claims for balances on the accounts receivable.
• Maintain and reconcile customers' accounts.
• Work closely with the Credit Analyst.
• Initiate vendor requests for refunds due to customers.
• Process check requests.
• Refund credit card over-payments to customers.
• Send customer invoices and statements of account.
• Pull Daily Payment Details from Bank.
• Maintain Third Party Invoicing and Payment Portal.
• Perform other duties as assigned.

Skills

Analytical skills

Phone etiquette

Communication

Interpersonal skills

Organizational skills

Data entry

Data review

Excel

Education

High school diploma

Tools

JDE Enterprise One

Excel

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.The Collections Specialist is responsible for accounts receivable collections for the company. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses.The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.Educational requirements:High school diploma or equivalentSkills and experience:1-3 years previous credit or collection experience or college degreeStrong analytical skillsProfessional phone etiquetteProficiency with Microsoft Office, particularly Excel1-3 years’ experience with JDE Enterprise One preferredMust be able to enter data and review data on multiple websitesGood communication skills, verbal and writtenStrong interpersonal and organizational skillsEssential duties:Contact customers with open receivables for paymentContinuous follow up on any past due invoice until paidResearch unapplied cash and credit memos on accounts to determine if customer should be refunded or how funds should be appliedFollow up with Administrative and Quality Claims for balances on the accounts receivableMaintain and reconcile customers' accountsWork very closely with the Credit AnalystInitiate vendor requests for refunds due to customersProcess check requestsRefund credit card over-payments to customersSend customer invoices and statements of accountPull Daily Payment Details from BankMaintain Third Party Invoicing and Payment PortalPerform other duties as assignedWork environment:General Office#LI-Onsite3 - Associate / Professional / Individual Contributor / Team LeadLearn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.