Collections Specialist

Rose International; Tempe (AZ); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Rose International is seeking a Collections Specialist in Tempe, AZ for a temporary, hybrid role. The position requires onsite presence and a 8-hour shift with occasional Saturdays.

You will collect delinquent accounts, negotiate arrangements, and document efforts per standardized procedures. Ideal candidates have 2+ years in collections within a call center, strong verbal and written communication, and proficiency with Microsoft Outlook, Word, Excel, Access, and PowerPoint.

Qualifications

• Stable work history.
• 2+ years of recent collections experience in a call center.
• High school diploma or equivalent required.
• Must be able to work onsite in Tempe, AZ as needed.

Responsibilities

• Meet performance expectations for collection efforts on assigned accounts.
• Place or receive calls in priority order as established by management.
• Negotiate payment arrangements with clients to cure delinquency.
• Navigate and interpret screens and relay information accurately and professionally.
• Document all collection efforts in the system per procedures.
• Communicate with branch lenders on status of accounts per standards.

Skills

Call Center

Collections

Microsoft

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Access

PowerPoint

Job description

Date Posted: 09/14/2026

Hiring Organization: Rose International

Position Number: 507421

Industry: Financial Services

Job Title: Collections Specialist

Job Location: Tempe, AZ, USA, 85281

Work Model: Hybrid

Work Model Details: Hybrid depending on performance

Shift: Monday-Thursday 8AM-9PM (8-hour shift assigned) Friday 8AM-5PM Two Saturdays per Month 8AM-2PM Possible Sunday assigned 12PM-6PM

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 3

Min Hourly Rate($): 19.00

Max Hourly Rate($): 19.00

Must Have Skills/Attributes: Call Center, Collections, Microsoft

Nice To Have Skills/Attributes: Banking/Financial

Experience Desired: Call Center Collections (2 yrs); Utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint (2 yrs); Good verbal and written communication skills (2 yrs); Good decision-making and problem-solving skills (2 yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Job Description

***Only qualified Collections Representative candidates located near the Tempe, AZ area to be considered due to the position requiring an onsite presence***

Our client is seeking a qualified Collections Representative to collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collections procedures. The Collections Representative will make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Required Education

• High school diploma or equivalent

Qualified Candidate MUST Have

• Stable work history
• 2+ years of recent collections experience in a call center

Required Skills And Competencies

• Call Center experience
• 2+ years of collections experience- Excluding medical collections
• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed

Collections Representative Essential Duties And Responsibilities

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries, etc. in the collection system
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards
• Initiate extensions on accounts based upon written policy guidelines
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
• Ensure that appropriate letters are sent to debtors
• Process customers' payments through electronic draft, if applicable
• Process account maintenance transactions according to established guidelines

#TRA1

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).