Call Center Specialist

Rose International; Winterville (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Rose International is seeking a Call Center Specialist in Winterville, NC (28590). The position is onsite, full-time, with a rotating schedule and potential overtime; it’s a temporary-to-hire arrangement.

The role requires at least 2 years in a high-volume call center plus administrative experience and a high school diploma. Duties include collecting delinquent accounts, negotiating payment plans, and updating records as needed.

Qualifications

• 2 years solid call center experience required
• 2 years admin experience with some call center experience can be considered
• Must have a stable work history
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

Responsibilities

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
• Initiate extensions on accounts based upon written policy guidelines
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
• Ensure that appropriate letters are sent to debtors
• Process customers' payments through electronic draft, if applicable
• Process account maintenance transactions according to established guidelines

Skills

Call Center

Customer Service

Bilingual

Education

High School Diploma or equivalent

Tools

Outlook

Word

Excel

Access

PowerPoint

Job description

Call Center Specialist

Location: Winterville, NC, USA, 28590

Work Model: Onsite

Shift: Monday to Thursday 8AM to 9PM 8 hour shift assigned Friday 8AM to 5PM 8 hour shift assigned Rotating Saturday 8AM to 2PM Possible Sunday assigned 12PM to 6PM Overtime required at the end of the month

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 13

Minimum Hourly Rate($): 15.00; Maximum Hourly Rate($): 15.00

Must Have Skills/Attributes: Call Center, Customer Service

Nice To Have Skills/Attributes: Collections

Experience Desired: High Volume Call Center (2 yrs); Handling inbound and outbound calls (2 yrs); 2+ years of admin experience with some call center experience can be considered. (2+ yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

Job Description

Our client is seeking a Call Center Specialist to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Required Education

• High school diploma or equivalent

Required Experience

• 2 years solid call center experience is required to be considered
• 2 years of admin experience with some call center experience can be considered
• Must have a stable work history
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint

Desired Skills/Experience

• Previous call center and collections experience
• Previous experience handling inbound and outbound calls
• Handling calls while updating records simultaneously.
• 2+ years of admin experience with some call center experience can be considered.
• Bilingual

Required Soft Skills

• Good verbal and written communication skills
• Good decision-making and problem-solving skills
• Good time management/organizational skills
• Ability to work in a team environment
• Ability to work flexible schedule, including overtime as needed

Call Center Specialist Essential Duties And Responsibilities

• Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept
• Place or receive calls in priority order as established by management
• Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
• Navigate and interpret various screens and relay information to clients accurately and professionally
• Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, "scratch pad" entries
• Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable
• Order updated credit bureau report or initiate skip tracing process in accordance with established standards
• Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards
• Initiate extensions on accounts based upon written policy guidelines
• Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures
• Ensure that appropriate letters are sent to debtors
• Process customers' payments through electronic draft, if applicable
• Process account maintenance transactions according to established guidelines

#TRA1

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).