Collection Specialist

atiexternal; San Diego (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

atiexternal is seeking an Accounts Receivable/Collections professional in San Diego to manage delinquent accounts, issue refunds and credits, and perform account reconciliations. You will work with sales to expedite collections and maintain relationships with internal and external customers.

The role requires 3–5 years of high-volume collections experience, an associates degree or equivalent, and knowledge of billing procedures. Construction industry exposure is a plus.

Qualifications

• 3-5 years of high-volume corporate collections experience.
• Associates degree or equivalent work experience.
• Knowledge of billing and collections procedures.
• Industry knowledge of lien laws.
• Accounts receivable knowledge is a plus.
• Strong attention to detail; goal oriented.
• Construction industry experience is a plus.

Responsibilities

• Provide customer service regarding collection issues and process refunds and account adjustments.
• Reduce delinquency for assigned accounts.
• Support Accounts Receivable through additional tasks as needed.
• Collaborate with sales and senior management to accelerate collections.
• Communicate with sales team about customer accounts in a timely manner.
• Establish and maintain cooperative relationships with internal and external customers.
• Prepare weekly and monthly reports for supervisor.
• Process delinquency notices and invoices as appropriate.
• Process credit memos and reporting.
• Handle high volume of inbound/outbound calls to resolve issues.
• Manage customers on each collector's aging bucket.
• Reconcile disputes related to payment of balances due.
• Provide excellent customer service to all customers.
• Participate in team meetings and meet department metrics.

Skills

High Volume Collections

Billing & Collections

Attention to detail

Goal oriented

Construction industry experience

Accounts Receivable knowledge

Education

Associates degree or equivalent

Associate's degree in business or accounting

Job description

Key Responsibilities

• Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate and follow up effectively with the sales team regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with internal and external customers.

Essential Functions

• Weekly and monthly reporting to the direct supervisor
• Process Delinquency notices and Invoices when appropriate
• Processing credit memos and the appropriate reporting
• Handle a high volume of inbound and outbound phone calls to resolve customer issues
• Manage all customers on the Collectors respective aging
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to all customers
• Participate in team meetings
• Meet defined department goals and activity metrics

Required Skills

• 3-5 years High Volume Corporate Collections experience
• Associates Degree or equivalent work experience
• Knowledge of Billing and Collections procedures
• Industry knowledge of Lien Laws
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Construction industry experience a plus

Desired Qualifications

3+ years of collections experience. Associate's degree in business, accounting, or other related field preferred. Must be detail oriented, with the ability to work independently.