Collections Specialist

The Intersect Group; Sandy Springs (GA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work flexibility

Competitive salary

Job summary

The Intersect Group is seeking a Collections Specialist to join its Atlanta-based finance team. This hybrid role focuses on reducing delinquent balances, resolving payment issues, and improving accounts receivable performance.

You will manage customer accounts, contact clients, negotiate payment terms, and support month-end close with ERP systems such as SAP, Oracle, NetSuite, or Microsoft Dynamics. Strong Excel and communication skills are essential.

Qualifications

• 2+ years of collections, accounts receivable, or credit & collections experience.
• Strong understanding of AR aging, payment processing, and collections best practices.
• Excellent communication and negotiation skills.
• Experience working within ERP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar.
• Intermediate Excel skills including Pivot Tables and VLOOKUPs/XLOOKUPs.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• High attention to detail and strong problem-solving abilities.

Responsibilities

• Manage a portfolio of customer accounts and actively collect outstanding balances.
• Contact customers via phone and email regarding past-due invoices.
• Research and resolve billing discrepancies, short payments, and account disputes.
• Negotiate payment arrangements and monitor adherence to agreed-upon terms.
• Maintain accurate collection notes and account records within the ERP system.
• Collaborate with Sales, Customer Service, and Accounting teams to resolve collection issues.
• Reconcile customer accounts and investigate unapplied cash.
• Generate aging reports and provide updates on collection activities.
• Assist with month-end close and accounts receivable reporting as needed.

Skills

Collections experience

ERP systems

Excel (Pivot/VLOOKUP)

Negotiation

Communication skills

Tools

SAP

Oracle

NetSuite

Microsoft Dynamics

Job description

Collections Specialist | Atlanta, GA (Hybrid)

Are you a proactive collections professional who enjoys building relationships while improving cash flow? We are seeking a detail-oriented Collections Specialist to join a growing finance team and play a key role in reducing delinquent balances, resolving payment issues, and supporting overall accounts receivable performance.

Responsibilities:

• Manage a portfolio of customer accounts and actively collect outstanding balances
• Contact customers via phone and email regarding past-due invoices
• Research and resolve billing discrepancies, short payments, and account disputes
• Negotiate payment arrangements and monitor adherence to agreed-upon terms
• Maintain accurate collection notes and account records within the ERP system
• Collaborate with Sales, Customer Service, and Accounting teams to resolve collection issues
• Reconcile customer accounts and investigate unapplied cash
• Generate aging reports and provide updates on collection activities
• Assist with month-end close and accounts receivable reporting as needed

Qualifications:

• 2+ years of collections, accounts receivable, or credit & collections experience
• Strong understanding of AR aging, payment processing, and collections best practices
• Excellent communication and negotiation skills
• Experience working within ERP systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar
• Intermediate Excel skills including Pivot Tables and VLOOKUPs/XLOOKUPs
• Ability to manage multiple priorities and work independently in a fast-paced environment
• High attention to detail and strong problem-solving abilities

Preferred:

• Experience in B2B collections
• Cash applications and account reconciliation experience

What We Offer:

Competitive salary

Career growth opportunities

Collaborative team environment

Hybrid work flexibility

Interested or know someone who would be a gr