Collections Specialist

Tom Barrow Company; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Texas Air Products (TAP) is a leading HVAC and architectural products provider in South Texas and part of the ICT family. We seek a Collection Specialist to manage the full cycle of accounts receivable, including outbound calls, payment processing, and research of inquiries to resolve issues.

You will report to the Credit and Collections Manager and collaborate with sales teams to reduce delinquency while maintaining strong customer relationships.

Qualifications

• Associates/Bachelor's in Finance, Accounting or related field preferred.
• High school diploma required.
• 5+ years corporate credit/collections experience preferred.
• Strong knowledge of billing and collections policies and procedures.
• Accounts receivable knowledge is a plus.

Responsibilities

• Handle collections process with high-volume calls and payments processing.
• Reconcile customer disputes and ensure timely payments.
• Prepare liens, notices, and account reconciliations as needed.
• Provide professional customer service and maintain relationships.
• Coordinate with Credit & Collections manager and sales teams.

Skills

Customer service

Negotiation

Communication

Problem-solving

Time management

Independence

Education

Bachelor's or Associate degree in Finance

Accounting or related field

High school diploma

Job description

Texas Air Products (TAP) is the leading Manufacturer Representative for premier HVAC and Architectural commercial and industrial products in South Texas. The company represents the best-in-class manufacturers and has evolved into a one stop shop full service provider, delivering solutions to all applications in the industry.

As part of the Impact Climate Technologies (ICT) family of companies, we are backed by a leading HVAC solutions platform serving customers across North America through 36 locations. Together, we support mission-critical environments—from data centers and healthcare to complex commercial facilities.

Our work is guided by ICT’s RECIPE values—Respect & Collaboration, Excellence Always, Customer Commitment, Integrity First, People-Centered leadership, and Expertise & Innovation. These principles shape how we work with our customers, support our teams, and partner with one another every day.

We take a forward-thinking approach, delivering scalable, energy-efficient, and reliable solutions while building long-term partnerships through exceptional service, technical expertise, and support.

The Collection Specialist is responsible for handling the collections process including inbound/outbound calls of customers, processing and application of payments accurately and timely, and researching and resolving customer related requests and issues. The candidate will strike a balance between maintaining trustful relationships and ensuring timely payments. The candidate will exhibit professionalism and trustworthiness, have excellent communication, negotiation, organizational, and time management skills, as well as an ability to work independently. The candidate will report to the Credit and Collections Manager.

Key Responsibilities

• Monthly reporting to direct supervisor.
• Monthly Statements and Notices of Intent to Lien.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Provide excellent & considerate customer service.
• Internal and External customer interface.
• Meet defined department goals and activity metrics.
• Responsible for managing the collection and correspondence efforts for designated accounts.
• Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Research customer inquiries/requests for lien waivers and prepare necessary legal documentation.
• Monthly preparation and mailing of Intent to Lien documentation.
• Prepare and organize daily receipt of invoices and acknowledgements.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable and Credit & Collection Department.
• Enlist the efforts of the Credit & Collections manager, sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with Credit & Collections manager and sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.

Qualifications

• Associates / Bachelor's degree in Finance, Accounting or related field preferred
• High school diploma required
• Three to five years commercial construction collections experience preferred
• Five years corporate credit and collections experience.
• Thorough knowledge of Billing and Collections policies, practices and procedure
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Skilled in negotiation
• Problem-solving skills
• Patience and ability to manage stress
• Self-motivated and able to work independently and in a team environment
• Ability to prioritize and manage multiple responsibilities