Collections Specialist

Texas Air Products Ltd; San Antonio (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Texas Air Products is seeking a Collection Specialist to manage accounts receivable for designated customers, handling inbound/outbound calls, applying payments, and resolving payment issues with professionalism.

You will collaborate with the Credit & Collections Manager, meet department goals, and maintain trustful relationships while improving collections performance.

Qualifications

• Associates / Bachelor's degree in Finance, Accounting or related field preferred.
• Three to five years commercial construction collections experience preferred.
• Five years corporate credit and collections experience.
• Thorough knowledge of Billing and Collections policies, practices and procedure.
• Accounts Receivable knowledge/experience a plus.
• Strong attention to detail, goal oriented.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Skilled in negotiation.
• Problem-solving skills.
• Patience and ability to manage stress.
• Self-motivated and able to work independently and in a team environment.
• Ability to prioritize and manage multiple responsibilities.

Responsibilities

• Monthly reporting to direct supervisor.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Provide excellent & considerate customer service.
• Internal and External customer interface.
• Meet defined department goals and activity metrics.
• Responsible for managing the collection and correspondence efforts for designated accounts.
• Process customer payments accurately and timely, process customer refunds, review account adjustments, resolve client discrepancies and short payments, small balance write off, and customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Research customer inquiries/requests for lien waivers and prepare necessary legal documentation.
• Monthly preparation and mailing of Intent to Lien documentation.
• Prepare and organize daily receipt of invoices and acknowledgements.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable and Credit & Collections Department.
• Enlist the efforts of the Credit & Collections manager, sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with Credit & Collections manager and sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers and sales.

Skills

Communication

Negotiation

Attention to detail

Time management

Independent work

Customer service

Education

Associate or Bachelor's degree in Finance/Accounting

Job description

Description

Texas Air Products (TAP) is the leading Manufacturer Representative for premier HVAC and Architectural commercial and industrial products in South Texas. The company represents the best-in-class manufacturers and has evolved into a one stop shop full service provider, delivering solutions to all applications in the industry.

As part of the Impact Climate Technologies (ICT) family of companies, we are backed by a leading HVAC solutions platform serving customers across North America through 36 locations. Together, we support mission-critical environments—from data centers and healthcare to complex commercial facilities.

Our work is guided by ICT’s RECIPE values—Respect & Collaboration, Excellence Always, Customer Commitment, Integrity First, People-Centered leadership, and Expertise & Innovation. These principles shape how we work with our customers, support our teams, and partner with one another every day.

We take a forward-thinking approach, delivering scalable, energy-efficient, and reliable solutions while building long-term partnerships through exceptional service, technical expertise, and support.

The Collection Specialist is responsible for handling the collection s process including inbound/outbound calls of customers, processing and application of payments accurately and timely , and researching and resolving customer related requests and issues . The candidate will strike a balance between maintaining trustful relationships and ensuring timely payments . The candidate will exhibit professionalism and trustworthiness , have excellent communication, negotiation , organizational, and time management skills, as well as an ability to work independently . The candidate will report to the Credit and Collections Manager.

Key Responsibilities

• M onthly reporting to direct supervisor.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances.
• Provide excellent & considerate customer service.
• Internal and External customer interface.
• Meet defined department goals and activity metrics.
• Responsible for managing the collection and correspondence efforts for designated accounts.
• Process customer payments accurately and timely , process customer refunds, review account adjustments, resolve client di screpancies and short payments, small balance write off , and customer reconciliations.
• Accountable for reducing delinquency for assigned accounts.
• Research customer inquiries/requests for lien waivers and prepare necessary legal documentation.
• Monthly preparation and mailing of Intent to Lien documentation.
• Prepare and organize daily receipt of invoices and acknowledgements.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable and Credit & Collection Department.
• Enlist the efforts of the C redit & Collections manager, sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with C redit & Collections manager and sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customer s and sales.

Qualifications

• Associates / Bachelor's degree in F inance , Accounting or related field preferred
• Three to five years commercial construction collections experience preferred
• F ive years corporate credit and collections experience .
• Thorough k nowledge of Bi lling and Collections policies, practices and procedure
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Skilled in negotiation
• Problem-solving skills
• Patience and ability to manage stress
• Self-motivated and able to work independently and in a team environment
• Ability to prioritize and manage multiple responsibilities

• Employee Type Full-Time Non-Exempt