Collections Specialist

Rite of Passage Brand; Queen Creek (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k match of up to 6%

Paid Time Off

Job summary

Rite of Passage Brand is seeking a passionate Collections Specialist located in Queen Creek, Arizona. The role involves following up on insurance payments, investigating claims, and maintaining accurate documentation within billing systems.

Candidates should possess a high school diploma and at least 2 years of experience in healthcare collections or medical billing, preferably in behavioral health or Medicaid collections. You will assist in creating a supportive environment for youth while contributing to their success.

Qualifications

• Minimum of 2 years of healthcare collections or medical billing experience preferred.
• Behavioral health or Medicaid collections experience strongly preferred.
• Familiarity with Medicaid and managed care payer guidelines.

Responsibilities

• Follow up on outstanding insurance and patient balances for timely payment.
• Investigate and resolve denied or underpaid claims.
• Review remittance advice and identify payment discrepancies.

Skills

Healthcare collections experience

Medical billing

Problem-solving skills

Communication abilities

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Office Suite

Healthcare billing systems

Job description

Job Category: Professional Student Services

Requisition Number: BILLI017360

• Posted : May 29, 2026
• Full-Time

Locations

Queen Creek, AZ – Arizona 20061 E. Rittenhouse Road Queen Creek, AZ 85142, USA

Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more!

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Follow up on outstanding insurance and patient balances to secure timely payment
• Investigate and resolve denied, rejected, or underpaid claims with Medicaid, managed care organizations (MCOs), and commercial insurance payers
• Review remittance advice (RA/EOB) and identify payment discrepancies or trends
• Submit claim corrections, reconsiderations, appeals, and supporting documentation as needed
• Maintain accurate documentation of account activity within billing systems
• Work aging reports and prioritize accounts based on timely filing limits and reimbursement impact
• Communicate with insurance representatives regarding claim status, authorization issues, and payment resolution
• Collaborate with admissions, utilization review, credentialing, and billing teams to resolve claims issues
• Identify recurring billing or authorization issues and escalate trends to leadership
• Ensure compliance with payer guidelines, company policies, HIPAA, and confidentiality standards
• Assist with patient account inquiries and payment arrangements as needed

Maintain productivity and collection goals established by the organization

Qualifications

• High school diploma or equivalent required; associate’s degree preferred
• Minimum of 2 years of healthcare collections or medical billing experience preferred
• Behavioral health, residential treatment, or Medicaid collections experience strongly preferred
• Knowledge of insurance claims processing, denials management, and appeals
• Familiarity with Medicaid and managed care payer guidelines
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple accounts and deadlines effectively

Proficiency in Microsoft Office Suite and healthcare billing systems

Ability to pass a criminal background clearance check, drug screen, physical and TB test.

Preferred Skills

• Experience with behavioral health, PRTF, or residential treatment billing
• Understanding of authorizations, eligibility verification, and coordination of benefits
• Knowledge of multi-state Medicaid billing processes

*Schedule subject to change based on the need of the program*

After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Collections Specialist you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.