Collections Specialist

Rite of Passage; Queen Creek (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life insurance

401(k) match of up to 6%

Paid time off

Job summary

Rite of Passage is seeking a Collections Specialist to join our dedicated team in Queen Creek, Arizona, to improve the lives of youth. In this role, you will handle insurance claims, resolve billing discrepancies, and ensure compliance with company policies.

The ideal candidate will possess a high school diploma, with preferred experience in medical billing and healthcare collections. This position offers benefits including medical coverage and 401(k) matching after one year of employment.

Qualifications

• Minimum of two years of healthcare collections or medical billing experience preferred.
• Behavioral health, residential treatment or Medicaid collections experience strongly preferred.
• Ability to pass a criminal background clearance check, drug screen, physical and TB test.

Responsibilities

• Follow up on outstanding insurance and patient balances to secure timely payment.
• Investigate and resolve denied, rejected, or underpaid claims.
• Maintain accurate documentation of account activity within billing systems.

Skills

Healthcare collections

Medical billing

Analytical skills

Organizational skills

Communication

Customer service

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Office Suite

Healthcare billing systems

Job description

Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona.

Canyon State Academy is located on a scenic 180‑acre campus surrounded by farm student housing for 300+ youth, a thrift store, café, barbershop and church open to the community, incorporating life skills for our students. The campus also includes a fully equipped weight room, football stadium, and an athletic center (gymnasium, padded wrestling room & more).

Perks & Benefits

• Medical, dental, and vision coverage.
• Company‑paid life insurance within 90 days.
• 401(k) match of up to 6% after one year of employment.
• Paid time off that can be used as soon as it accrues.

Essential Duties and Responsibilities

• Follow up on outstanding insurance and patient balances to secure timely payment.
• Investigate and resolve denied, rejected, or underpaid claims with Medicaid, managed care organizations (MCOs), and commercial insurance payers.
• Review remittance advice (RA/EOB) and identify payment discrepancies or trends.
• Submit claim corrections, reconsiderations, appeals, and supporting documentation as needed.
• Maintain accurate documentation of account activity within billing systems.
• Work aging reports and prioritize accounts based on timely filing limits and reimbursement impact.
• Communicate with insurance representatives regarding claim status, authorization issues, and payment resolution.
• Collaborate with admissions, utilization review, credentialing, and billing teams to resolve claims issues.
• Identify recurring billing or authorization issues and elevate trends to leadership.
• Ensure compliance with payer guidelines, company policies, HIPAA, and confidentiality standards.
• Assist with patient account inquiries and payment arrangements as needed.
• Maintain productivity and collection goals established by the organization.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Minimum of two years of healthcare collections or medical billing experience preferred.
• Behavioral health, residential treatment, or Medicaid collections experience strongly preferred.
• Knowledge of insurance claims processing, denials management, and appeals.
• Familiarity with Medicaid and managed care payer guidelines.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple accounts and deadlines effectively.
• Proficiency in Microsoft Office Suite and healthcare billing systems.
• Ability to pass a criminal background clearance check, drug screen, physical and TB test.

Preferred Skills

• Experience with behavioral health, PRTF, or residential treatment billing.
• Understanding of authorizations, eligibility verification, and coordination of benefits.
• Knowledge of multi‑state Medicaid billing processes.

After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Collections Specialist you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self‑fulfillment.