Collections Clerk

Surgery Partners, Inc.; San Jose (CA); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with employer

Life Insurance

PTO

401(k) retirement plan with company-mp

Job summary

Surgery Partners, Inc. is seeking a Collections Clerk to support billing and third-party payer processes in a remote-capable role based in San Jose, CA. The ideal candidate will handle delinquent accounts, establish payment plans, and ensure accurate claim submissions.

Required are two years of medical collections experience, familiarity with CPT/ICD-10 coding, and strong communication skills. Proficiency in medical billing software and Microsoft Office is expected.

Qualifications

• High School diploma or equivalent required; two years of medical collections experience preferred.
• Experience with medical practice billing software and CPT/ICD-10 coding is required.
• Strong verbal and written communication skills; professional interaction with staff and patients.
• Ability to read, write, and speak English clearly; proficient with computers.

Responsibilities

• Identify delinquent accounts and contact patients to collect payments.
• Submit claims to payers and resubmit as needed.
• Evaluate patient financial status and set up payment plans.
• Stay current on Medicare, Medicaid, and third-party payer regulations.
• Respond to overflow patient calls and support billing operations.

Skills

Verbal communication

Written communication

Medical terminology

CPT/ICD-10 coding

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Medical billing software

Microsoft Office

Job description

Job Category: Billing, Coding, and Collection

Requisition Number: COLLE040274

• Posted : July 30, 2026
• Full-Time
• Remote

Locations

Showing 1 location

San Jose, CA 95128, USA

Description

JOB TITLE: Collections Clerk

GENERAL SUMMARY OF DUTIES: Responsible for assisting with all functions associated with billing and third-party payers. Must be an effective communicator who can express himself/herself on a daily basis in a professional manner both verbally and in writing as well as be a proactive professional who can identify collection trends and solve them in a timely manner.

SUPERVISION RECEIVED: Administrator

ESSENTIAL FUNCTIONS:
1. Identifies delinquent accounts, aging period and payment sources, and performs collection actions including contacting patients by telephone and resubmitting claims to the appropriate payer.
2. Evaluates patient financial status and establishes contract payment plans.
3. keeps informed on all current Medicare, Medicaid, and third-party payer regulations and
requirements. Informs management and other staff members of changes and keeps documentation
current and accessible.
4. Successfully reduces days in A/R and meets assigned goals.
5. Responds to overflow Customer Service incoming patient phone calls.
6. Other assigned duties as required.

EDUCATION/EXPERIENCE:

• High School Diploma or Equivalent
• 2 years of medical collections experience preferred
• Experience with medical practice billing software necessary

QUALIFICATIONS:

• Good verbal and written communication skills
• Knowledge of computers with experience in windows-based systems and Microsoft Office
• Knowledge of CPT and ICD-10 coding and electronic billing necessary
• Ability to communicate effectively with center management, center staff, patients, their families, the physicians and their staff
• Ability to read, write and speak the English language
• Ability to handle frequent interruptions that result in having to re-evaluate priorities
• Proficient in medical terminology
• Detail oriented
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.