Supervisor - Insurance Collections

HonorHealth; Phoenix (AZ); Hybrid; USD 65,000 - 95,000; Full time

Job summary

HonorHealth in Phoenix, AZ seeks an Insurance Collections Supervisor to lead daily AR collections operations across Commercial, Worker's Comp, Medicare Advantage, Medicare and AHCCCS. The role trains staff, ensures staffing, and achieves AR goals with strong payer relationships.

The position requires knowledge of managed care contracts, regulatory reporting, and compliance. Telecommute with occasional in-office days; experience in Bone Marrow Transplant collections is preferred.

Qualifications

• 3 years experience in Collections or Billing.
• 3 years experience in Patient Accounting is required.
• 2 years of leadership experience preferred.

Responsibilities

• Supervises the personnel assigned to the section and manages training and staffing needs.
• Monitors aging A/R and ensures timely follow-ups and payer audits.
• Prepares monthly aging reports and facilitates payer meetings with agenda and minutes.
• Maintains HIPAA and regulatory knowledge; participates in process improvement.
• Acts as a resource for Patient Financial Services within departments.
• Performs other duties as assigned.

Skills

Collections experience

Billing experience

Leadership

Education

High School Diploma or GED

Associates

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: Billing and Revenue Cycle

Shift: Day

Department: Patient Financial Services

Telecommute position with occasional in office days. Need someone with Bone Marrow Transplant collections experience.

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

Job Summary

The Insurance Collections Supervisor will supervise, plan, and organize the daily operations of collecting on the accounts receivable. Works closely with numerous payers and insurance products, including but not limited to Commercial, Workman's Compensation, Medicare Advantage, Medicare and Medicaid (AHCCCS). Relies on experience and judgment to plan and accomplish AR goals. Responsible for understanding managed care contracts and requirements for regulatory reporting and compliance for Medicare/AHCCCS and all other government or payer guidelines. Trains, educates and develops staff. Responsible for maintaining adequate staffing levels to effectively collect accounts receivables, as well as monitoring employee productivity and quality of work.

Essential Functions

• Supervises the personnel assigned to the section. Monitors employee productivity as well as the quality of their work. Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues. Interviews and hires staffs as necessary as well as completing annual evaluations for the staff. Maintains employee tracking logs.
• Monitors collector work queues for timely follow-up of accounts to ensure overall reduction of aged A/R. Ensures all payer audits are completed accurately and timely. Oversees special projects and reviewing of reports as assigned.
• Completes monthly Aging for collections as well as completing the aging for payer meetings including the agenda and meeting minutes. Monitors payer Issue logs monthly and works closely with the Payer Provider Representative for resolutions of the aged A/R.
• Maintains level of knowledge for HIPAA, federal regulations, hospital policy and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Participates in process improvement.
• Serves as a resource for Patient Financial Services within departments and personnel.
• Performs other duties as assigned.

Education

• High School Diploma or GED Required
• Associates Preferred

Experience

• 3 years experience in Collections or Billing. Required
• 3 years experience in Patient Accounting experience Required
• 2 years leadership experience Preferred

Licenses and Certifications

• Business College certification Preferred

We're all in for your career.