Collection Specialist

Toi Toi USA LLC; Fort Myers (FL); On-site; USD 38,000 - 62,000; Full time

Job summary

Toi Toi USA LLC in Fort Myers, FL is seeking a Collections Specialist to resolve overdue accounts and collect payments while protecting the company's assets and confidentiality.

You will contact customers by phone or email, establish payment plans, review aging reports, and maintain AR records. Collaboration with Accounting is required to resolve issues and keep accounts current. Strong communication, attention to detail, and integrity are essential.

Qualifications

• High School diploma required.
• Ability to meet assigned deadlines.
• Excellent communication and interpersonal skills with a customer service focus.
• Highly detail oriented and organized.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
• Intermediate skills in Microsoft Word and Excel.

Responsibilities

• Contact customers for past due invoices by phone or email.
• Resolve customer billing issues.
• Establish payment plans and track payment plan with customer.
• Review accounts and invoices for a customer to determine a possible explanation for non-payment prior to commencing the collection process.
• Print monthly statements and send to customer. Print, verify, and maintain accounts receivable invoice records as well as open and aging reports and journals.
• Review status of aged and delinquent accounts with Accounting/Supervisor on a weekly basis.
• Communicate with customers regarding their billing and payment ability.
• Performs other accounting and collection duties as requested by Supervisor.

Skills

Communication skills

Detail oriented

Customer service

Time management

Team collaboration

Education

High School diploma

Tools

ERP Systems

Customer Portal Software

Microsoft Word

Microsoft Excel

Job description

PRIMARY OBJECTIVES/JOB SUMMARY

The Collection Specialist purpose is to resolve overdue accounts and collect payments from customers who are overdue. Collection Specialist must ensure that they keep their employer's assets secure and confidential while also making sure customers responsible for unpaid bills are contacted immediately.

ESSENTIAL RESPONSIBLITIES/JOB FUNCTION

Managing collections for outstanding receivables:

• Contact customers for past due invoices by phone or email.
• Resolve customer billing issues.
• Establish payment plans and track payment plan with customer.
• Reviews all accounts and invoices for a customer to determine a possible explanation for non-payment prior to commencing the collection process
• Print monthly statements and send to customer. Print, verify, and maintain accounts receivable invoice records as well as open and aging reports and journals.
• Reviews status of aged and delinquent accounts with Accounting/Supervisor on a weekly basis.
• Communicate with customers regarding their billing and payment ability.
• Performs other accounting and collection duties as requested by Supervisor.

BEHAVIORS/COMPETENCIES

• Integrity
• Ensure Company Policy, Procedures, and Values are adhered to
• Respect and accountability at every level and every interaction
• Ability to define problems, collect data, establish facts, and draw conclusions
• Able to interpret a variety of instructions and deal with multiple variables
• Ability to perform basic math functions
• Ensure confidentiality of all client information

Teamwork

• Contributes to building a positive team spirit
• Supports everyone’s efforts to succeed

Requirements

EDUCATION AND/OR EXPERIENCE

• High School diploma required
• collection experience preferred
• Experience with ERP Systems and Customer Portal Software
• Highly detail oriented and organized
• Ability to meet assigned deadlines
• Excellent communication and interpersonal skills with a customer service focus
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
• Intermediate Skills in Microsoft Word and Excel

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.