Collections Specialist

Propio Language Services; Overland Park (KS); On-site; USD 50,000 - 65,000; Full time

Job summary

Propio Language Services is seeking a Collections Specialist to join our Overland Park, KS team. You will manage outreach for a portfolio of customers, coordinate with the AR group, and ensure timely payments while keeping clear notes in Salesforce/NetSuite.

You will support process improvements, resolve invoicing issues, and collaborate with Client Services on escalations to protect cash flow. This is a hands-on role in a growing company.

Qualifications

• Bachelor’s Degree in Accounting or Finance preferred, but not required.
• 2+ years of experience with B2B collections (end to end).
• Working knowledge of AR processes.
• Professional communication with customers to achieve targets.
• Ability to flag when escalation is needed.
• Comfort handling changing priorities and unexpected circumstances.
• Experience using Salesforce or NetSuite is a plus.

Responsibilities

• Own collections outreach via email and phone for a portfolio of customers.
• Collaborate with Collections Manager to improve processes.
• Monitor AR Aging and follow up on past due invoices.
• Ensure timely payments and maintain accurate notes in systems.
• Use customer portals and escalate as needed.
• Work with Client Services on account escalations and issues.
• Prepare reconciliation statements and resolve discrepancies.
• Assist in identifying accounts for write-offs or legal action.

Skills

Professional communication

Time management

Adaptability

AR knowledge

Customer service mindset

Technology literacy

Education

Bachelor’s Degree in Accounting or Finance

Tools

Salesforce

NetSuite

Job description

Description

Job Type

Full-time

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you. This role is located in our Overland Park, KS office.

We are currently seeking a talented Collections Specialist to join us at our corporate headquarters in Overland Park, KS. This role will be part of the Accounts Receivable team and will primarily be responsible for collecting and applying payments across multiple subsidiaries. The person who will be successful in this role will enjoy working for a growing company, leveraging technology to achieve efficiency, and collaborating across departments to achieve collections goals.

Duties And Responsibilities

• Own collections outreach (via email and phone) for a portfolio of customers in accordance with the established process
• Work in tandem with the Collections Manager to suggest and implement process improvements
• Monitor A/R Aging report and follow up on past due invoices as needed
• Ensure payments are received in a timely manner
• Maintain accurate collections notes on all accounts in Salesforce/NetSuite and other applicable systems
• Leverage customer portals to track status of payments
• Maintain a proactive approach to reduce outstanding receivables by anticipating and addressing potential payment delays before they become past due
• Prepare and send account reconciliation statements to customers and work with them to resolve any discrepancies or issues
• Perform research and answer customer inquiries to resolve invoice discrepancies in a timely manner
• Escalate collection accounts internally and externally per the established guidelines
• Collaborate with Client Services on customer accounts, including escalations and other issues as they arise
• Pull invoice copies and collections activity logs to submit to third party collections agency for delinquent accounts
• Manage/Monitor effective suspension and reactivation of services for customer accounts
• Work with internal teams to resolve invoicing issues to drive cash flow
• Assist in identifying accounts that may need to be written off or escalated to legal action
• Work on special projects as assigned by the Collections Manager
• Other duties as assigned by management

Requirements

• Bachelor’s Degree in Accounting or Finance preferred, but not required
• 2+ years of experience with B2B collections (end to end process) preferred
• Working knowledge of AR processes
• Ability to communicate professionally and effectively with customers, using a blend of a customer service and collections mindset to achieve success
• Ability to identify and flag when an account may need to be escalated outside of normal processes
• Comfort handling changing priorities and unexpected circumstances
• Excellent time management skills with a proven ability to meet collections targets
• Must be comfortable using technology

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.