Collections Specialist

KCI; Sparks Corner (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

KCI Technologies, Inc. is seeking a motivated Collections Specialist in Sparks Corner, MD to manage aged receivables and maintain client relationships. The role emphasizes proactive collections, accurate documentation, and collaboration with Operations and Finance to resolve payment barriers.

The ideal candidate has 2–4 years in collections, strong Excel and ERP experience, and excellent communication skills to support cash flow and customer service objectives.

Qualifications

• Associate degree in Accounting, Finance, or related field.
• 2–4 years in commercial collections or AR management.
• Experience collecting high-value receivables and aging portfolios.
• Proficiency with Excel and ERP/accounting systems.
• Strong written and verbal communication skills.
• Ability to work independently and across departments.

Responsibilities

• Actively pursue collections for accounts receivable and portfolios.
• Conduct professional calls, emails, and notices on past-due items.
• Prioritize tasks by aging, value, risk and direction.
• Document all collection activity accurately and promptly.
• Escalate high-risk accounts with recommendations.
• Support cash flow goals with regular follow-up.
• Work with Operations and Finance to resolve payment issues.
• Gather info on disputed invoices and billing questions.
• Provide teams with due dates and follow-up expectations.
• Identify recurring issues and suggest process improvements.

Skills

Accounts receivable

Excel

Communication

Organization

Collaboration

Dispute resolution

Education

Associate's degree

Bachelor's preferred

Tools

Microsoft Dynamics 365

Oracle

SAP

Deltek

Job description

Join us as we Rise to the Challenge

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

Overview

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

The Company

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #50 on Engineering News-Record’s list of the Top 500 design firms in the nation.

KCI Benefits Information

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Duties, Responsibilities & Other

We are seeking a highly motivated, results-oriented Collections Specialist to support the organization through the proactive collection of outstanding accounts receivable. This position is primarily responsible for reducing aged receivables, improving cash flow, and maintaining professional client relationships while pursuing timely payment of open invoices.

The Collections Specialist will work closely with clients, Operations and Finance personnel to identify payment barriers, resolve billing disputes, obtain required payment information, and communicate collection status and risk. The ideal candidate is organized, persistent, service-minded, and able to balance assertive collection activity with strong relationship management.

• Actively pursue collection of outstanding accounts receivable balances for assigned clients and portfolios.
• Conduct timely and professional collection calls, emails, and written correspondence regarding open invoices and past-due balances.
• Prioritize collection activity based on aging, dollar value, client risk, dispute status, and management direction.
• Maintain accurate, current, and complete documentation of all collection activity, commitments, disputes, and next steps.
• Escalate high-risk or severely delinquent accounts to management with clear recommendations and supporting account history.
• Support corporate cash flow objectives by driving consistent follow-up and measurable progress on collection targets.
• Work directly with Operations and Finance staff to identify and resolve issues preventing payment.
• Gather information related to disputed invoices, contract questions, billing corrections, missing client documentation, project concerns, retainage, or payment application issues.
• Provide project teams with due dates and follow-up expectations to support timely collection resolution.
• Identify recurring process issues contributing to aged receivables and recommend improvements to billing, documentation, or communication practices.

Qualifications

• Education & Experience Requirements

Required Qualifications

• Associate's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 2-4 years of progressive experience in commercial collections, accounts receivable management, credit and collections, or related financial operations.
• Success in collecting high volume and/or large-dollar commercial receivables and managing aging portfolios.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and problem‑solving abilities.
• Ability to work independently while collaborating effectively across multiple departments.
• Experience working with project managers to resolve contract, billing, and collection disputes.

Preferred Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience with Microsoft Dynamics 365, Oracle, SAP, Deltek, or similar ERP systems

• Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.