Collections Specialist

Ledgent; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ledgent in Boston is seeking a detail-oriented Collections Specialist to join our growing finance team. You will manage accounts receivable collections, review and post payments, resolve billing discrepancies, and ensure timely follow-up on outstanding balances.

The ideal candidate is organized, proactive, and comfortable communicating with clients and internal partners to support healthy cash flow. This role offers a competitive salary, comprehensive benefits, and opportunities for professional

Qualifications

• 2+ years of experience in collections, accounts receivable, billing, or related accounting function.
• Strong attention to detail and accuracy in payment processing and reconciliations.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Review and post incoming payments accurately and timely.
• Research and resolve payment discrepancies, short pays, write-offs, and account issues.
• Follow up on overdue invoices through phone, email, and written correspondence.
• Communicate with customers and internal departments to resolve balances and billing concerns.
• Collaborate with accounting, billing, and operations teams to ensure invoices are accurate and payments applied.
• Maintain detailed records of collection activities and account status updates.
• Generate and distribute aging reports and other accounts receivable reporting.
• Monitor assigned accounts and escalate as needed.
• Assist with process improvement initiatives and documentation of procedures.
• Provide excellent customer service while maintaining professional relationships.

Skills

Accounts receivable

Collections

Billing

Payment processing

Communication skills

Attention to detail

Cross-functional collaboration

Tools

Microsoft Excel

Outlook

Accounting software

Job description

We are seeking a detail-oriented Collections Specialist to join a growing team. In this role, you will be responsible for managing accounts receivable collections activities, reviewing and posting payments, resolving billing discrepancies, and ensuring timely follow-up on outstanding balances. The ideal candidate is organized, proactive, and comfortable communicating with clients, internal stakeholders, and external partners to support efficient cash flow management. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a collaborative and team-oriented environment.

Responsibilities:

• Review and post incoming payments accurately and timely.
• Research and resolve payment discrepancies, short pays, write-offs, and account issues.
• Follow up on overdue invoices through phone calls, emails, and written correspondence.
• Communicate with customers and internal departments to resolve outstanding balances and billing concerns.
• Collaborate with accounting, billing, and operations teams to ensure invoices are accurate and payments are appropriately applied.
• Maintain detailed records of collection activities and account status updates.
• Generate and distribute aging reports and other accounts receivable reporting.
• Monitor assigned accounts and escal...
• Assist with process improvement initiatives and documentation of internal procedures.
• Provide excellent customer service while maintaining professional and positive relationships.

Qualifications:

• 2+ years of experience in collections, accounts receivable, billing, or a related accounting function.
• Strong attention to detail and accuracy in payment processing and account reconciliation.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience working with accounting, billing, or collections software preferred.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with the ability to build effective relationships.
• Ability to work independently while collaborating effectively with cross-functional teams.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.