Collections & Recovery Specialist

Meridian Property Management, LLC.; West Fargo (ND); On-site; USD 32,000 - 40,000; Full time

Job summary

Meridian Property Management, LLC. is hiring a Collections & Recovery Specialist to manage current and former resident delinquency, balances, and security deposit dispositions.

The role collaborates with Controller, leasing, maintenance, operations, and accounting to ensure accurate records and timely follow-up. The position focuses on resolving outstanding balances, preparing notices, and coordinating with legal counsel when needed, while upholding compliance and professional communication with

Qualifications

• Experience in collections, property management, or a related field.
• Strong communication and negotiation skills are essential.
• Ability to prioritize, meet deadlines, and handle pressure with discretion.

Responsibilities

• Follow-up on delinquent accounts and collect balances from current and former residents.
• Coordinate payment plans or settlements via phone, email, and written notices.
• Document activity in the property management system and reconcile balances.
• Prepare notices and support legal recovery steps as needed.
• Collaborate with leasing, maintenance, operations, and accounting to resolve issues.

Skills

Collections

Negotiation

Communication

Attention to detail

Job description

The Collections & Recovery Specialist manages current- and former-resident delinquency, outstanding balances, security deposit dispositions, and related legal recovery efforts. Reporting to the Controller, this position works collaboratively with leasing, maintenance, operations, and accounting to support accurate records, timely follow-up, consistent procedures, and effective resolution of outstanding balances.

KEY RESPONSIBILITIES

Collections & Delinquency

• Follow-up on delinquent resident accounts and collect outstanding balances from current and former residents.
• Contact residents by phone, email, and written notice to resolve balances and arrange payment plans or settlements.
• Document collection activity and keep account information current in the property management system.

Accounting & Compliance

• Prepare security deposit dispositions and apply move-out charges accurately and consistently.
• Maintain required documentation, meet applicable deadlines, and coordinate with the Controller and Accounting team to reconcile collected funds.
• Report on outstanding balances, collection activity, recovery results, and trends.

Legal Recovery

• Prepare, coordinate service of, and track required resident notices, including 3-day and 14-day notices.
• Maintain accurate notice and service documentation and follow applicable legal requirements and deadlines.
• Prepare legal documentation; manage small claims filings and judgments; coordinate with legal counsel and represent Meridian Property Management in court proceedings as authorized.

Cross-Department Coordination

• Work closely with leasing, maintenance, operations, and accounting to verify account details and resolve resident account issues.
• Support consistent collection practices through clear communication, accurate records, and professional handling of difficult conversations.

QUALIFICATIONS

• Experience in collections, property management, or a related field.
• Effective communication, negotiation, and organizational skills with close attention to detail.
• Ability to prioritize, meet deadlines, exercise sound judgment, and work effectively under pressure.
• Familiarity with collection requirements, legal notices, small claims, and court procedures preferred.