B2B Collections Specialist

Aston Carter; Baltimore (MD); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

Aston Carter is seeking a Collections Specialist to manage AR aging reports and communications with customers to secure payments. This fully remote, contract-to-hire role emphasizes precise documentation in ERP systems and compliance with debt collection laws.

You will handle escalated accounts, draft letters, and decide when to escalate to third-party collection agencies. Competitive hourly pay and benefits apply.

Qualifications

• At least two years of experience in collection and credit work.
• Strong customer service focus.
• Experience in a fast-paced environment.
• Proficient in using CRM and ERP software.
• Excellent verbal and written communication skills.
• Proficiency in typing.
• Knowledge of debt collection laws including FDCPA and FCRA.

Responsibilities

• Manage AR Aging reports for assigned locations and subsidiaries.
• Handle escalated accounts and invoices requiring higher-level collection.
• Prepare collection letters and request attorney involvement as needed.
• Recommend accounts for third-party collection or write-off.
• Communicate with the Collections Manager regarding the status of past due accounts.
• Monitor and resolve financial discrepancies.
• Maintain detailed notes on accounts to document collection efforts.
• Work on returned statements to collect outstanding debt and update ERP systems.
• Ensure the security and privacy of customer information.
• Perform additional related duties as assigned.
• Make 30-35 calls per day.

Skills

Debt collection

Customer service

CRM software

ERP software

Communication skills

Typing

Microsoft Office

Data analysis

FDCPA knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

Profit Zoom

Sedona software

Microsoft Dynamics

Job description

Job Title: Collections Specialist

Job Description

As a Collections Specialist, you will manage Accounts Receivable (AR) Aging reports for various locations and subsidiaries. You will also handle escalated accounts and invoices from branches requiring advanced collection efforts. Your primary tasks will involve direct communication with customers through calls and emails to ensure successful collection of outstanding debts.

Responsibilities

• Manage AR Aging reports for assigned locations and subsidiaries.
• Handle escalated accounts and invoices requiring higher-level collection.
• Prepare collection letters and request attorney involvement as needed.
• Recommend accounts for third-party collection or write-off.
• Communicate with the Collections Manager regarding the status of past due accounts.
• Monitor and resolve financial discrepancies.
• Maintain detailed notes on accounts to document collection efforts.
• Work on returned statements to collect outstanding debt and update ERP systems.
• Ensure the security and privacy of customer information.
• Perform additional related duties as assigned.
• Make 30-35 calls per day.

Essential Skills

• At least two years of experience in collection and credit work.
• Strong customer service focus.
• Experience in a fast-paced environment.
• Proficient in using CRM and ERP software.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work both independently and as part of a team.
• Basic understanding of statistics and data analysis.
• Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Proficiency in typing.

Additional Skills & Qualifications

• High school diploma or equivalent; bachelor's or associate's degree preferred.
• Experience with Profit Zoom and Sedona software is a plus.
• Experience with Microsoft Dynamics for cross-training purposes.

Work Environment

This position is fully remote, with working hours starting between 8-9 AM for an 8-hour shift, including an unpaid lunch.

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.