Collections Specialist

Connect Search, LLC; Midland (TX); On-site; USD 28,000 - 37,000; Full time

Job summary

Connect Search, LLC in Midland, Texas is seeking a Credit Recovery / Collections Assistant to manage delinquent accounts, communicate with members, and support dispute resolution and credit reporting.

The role requires experience in collections or financial services, strong communication skills, and attention to detail. On-site work is expected in Midland with a competitive hourly rate and a pre-employment screen.

Qualifications

• Excellent communication, negotiation and customer service skills.
• Experience in collections, banking, consumer lending or financial services is preferred.
• e-OSCAR experience strongly preferred for disputes and reporting.
• Knowledge of credit reporting procedures and compliance is beneficial.

Responsibilities

• Monitor delinquent consumer loans and past-due accounts.
• Communicate with account holders about balances and payment plans.
• Negotiate payment solutions and follow up on missed payments.
• Document collection activity and account updates accurately.
• Assist with consumer credit reporting and disputes.
• Use e-OSCAR for credit reporting disputes.

Skills

Communication skills

Negotiation

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

e-OSCAR

Job description

Employment Type: Full-Time | Contract-to-Hire

Schedule: On-Site

Position Overview

A well-established financial institution in Midland, TX is seeking a Credit Recovery / Collections Assistant to support delinquent account management, member communication, credit reporting, and dispute resolution.

The ideal candidate has experience in collections, banking, consumer lending, or financial services and is comfortable handling sensitive financial matters with professionalism, accuracy, and discretion.

Key Responsibilities

• Monitor delinquent consumer loans and past-due accounts.
• Communicate with account holders regarding outstanding balances and payment arrangements.
• Negotiate payment solutions and follow up on missed payments.
• Maintain accurate documentation of collection activity, account updates, and communications.
• Assist with consumer credit reporting, disputes, and account research.
• Utilize e-OSCAR for credit reporting disputes and related processes.
• Review account histories, loan documents, and transaction activity to resolve discrepancies.
• Escalate complex accounts and disputes to appropriate leadership.
• Maintain confidentiality and follow applicable financial regulations and internal procedures.
• Provide administrative support to the collections and credit recovery team.

Qualifications

• High school diploma or equivalent required.
• Previous experience in collections, banking, consumer lending, or financial services preferred.
• e-OSCAR experience strongly preferred.
• Experience with credit reporting and consumer disputes preferred.
• Strong communication, negotiation, and customer service skills.
• Ability to manage multiple accounts, deadlines, and follow-up responsibilities.
• Strong attention to detail and accurate documentation.
• Proficiency with computers and financial software.
• Knowledge of collection practices and applicable regulations preferred.
• Bilingual English/Spanish is a plus.

Additional Information

• Full-time, on-site position in Midland, TX.
• $20–$27/hour, depending on experience.
• Preemployment background check and drug screening required.