Collections Specialist

CFS; Houston (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

CFS in Houston is seeking a Collections Specialist to own a portfolio of B2B customer accounts, manage the full AR cycle, and partner with Sales, AR, and Cash Application teams to ensure timely payments. You will resolve disputes, answer inquiries, and maintain strong customer service throughout the process.

This role offers a Monday–Friday schedule with no overtime, emphasizing problem-solving and follow-through in a fast-paced environment.

Qualifications

• 2+ years of B2B AR/collections experience.
• Understanding of the full accounts receivable cycle, including invoicing, cash application, and collections.
• Strong customer service, communication, problem-solving, and follow-through skills.

Responsibilities

• Monitor AR aging and proactively contact customers regarding past-due balances.
• Make professional collection calls and follow up on outstanding invoices and payment commitments.
• Research and resolve customer disputes, billing issues, and account discrepancies.
• Establish payment arrangements and document collection activity, disputes, and resolutions.
• Respond to customer and internal inquiries regarding account balances, invoices, payments, and credit issues.
• Partner with Sales, AR, Cash Application, and customers to resolve issues and support timely payment.

Skills

AR/collections experience

Customer service

Communication

Problem-solving

Follow-through

Job description

Why Consider This Collections Specialist Role?

• Join an established, growing manufacturer and distributor serving the HVAC, plumbing, electrical, and mechanical industries.
• Take ownership of a portfolio of B2B customer accounts, balancing collections efforts with a strong customer-service mindset.
• Use your understanding of the full AR cycle, invoicing, cash application, and collections to identify issues and get accounts resolved.
• Work in a role where problem-solving and follow-through matter; you’ll be expected to investigate issues and see them through to completion.
• Gain experience working cross-functionally with customers, Sales, Credit, AR, and management in a fast-paced environment.
• No overtime required, with a consistent Monday–Friday schedule.

Key Responsibilities Of The Collections Specialist

• Monitor AR aging and proactively contact customers regarding past-due balances.
• Make professional collection calls and follow up on outstanding invoices and payment commitments.
• Research and resolve customer disputes, billing issues, and account discrepancies.
• Establish payment arrangements and document collection activity, disputes, and resolutions.
• Respond to customer and internal inquiries regarding account balances, invoices, payments, and credit issues.
• Partner with Sales, AR, Cash Application, and customers to resolve issues and support timely payment.

Qualifications Of The Collections Specialist

• 2+ year of B2B AR/collections experience.
• Understanding of the full accounts receivable cycle, including invoicing, cash application, and collections.
• Strong customer service, communication, problem-solving, and follow-through skills.

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