Collections Specialist

Bishop & Company, Inc.; Honolulu (HI); On-site; USD 34,000 - 40,000; Full time

Job summary

Bishop & Company, Inc. is seeking a Premium Collections Specialist for a health insurance provider in Honolulu, HI.

The role focuses on timely premium recovery, monitoring delinquent accounts, and coordinating collection activities with a strong emphasis on customer service. The position requires 3 years of billing and customer service experience, a high school diploma or equivalent, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent is required.
• Three (3) years of billing and customer service experience.
• Proficiency with Microsoft Office applications.
• Strong communication, organization, and time-management skills.
• Ten-key by touch proficiency.
• Ability to perform basic math calculations and manage account balances accurately.

Responsibilities

• Monitor and follow up on delinquent group and individual accounts.
• Generate and review aging and collection reports.
• Communicate with customers regarding overdue balances and payment arrangements.
• Document collection activity and maintain accurate records.
• Collaborate with Billing, Enrollment, and other departments to resolve account issues.
• Respond to billing and collections inquiries.
• Support billing and collections operations as needed.

Skills

Strong communication

Organization

Time-management

Ten-key by touch

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft Office

Job description

Collections Specialist #22593

Bishop & Company is seeking a Premium Collections Specialist for a health insurance provider company.

The Premium Collections Specialist supports timely premium recovery by monitoring delinquent accounts, coordinating collection activities, and providing exceptional customer service. This role works closely with internal departments to resolve billing issues and maintain accurate collection records.

Duties & Responsibilities

• Monitor and follow up on delinquent group and individual accounts.
• Generate and review aging and collection reports.
• Communicate with customers regarding overdue balances and payment arrangements.
• Document collection activity and maintain accurate records.
• Collaborate with Billing, Enrollment, and other departments to resolve account issues.
• Respond to billing and collections inquiries.
• Support billing and collections operations as needed.

Requirements

• High school diploma or equivalent.
• Three (3) years of billing and customer service experience.
• Proficiency with Microsoft Office applications.
• Strong communication, organization, and time-management skills.
• Ten-key by touch proficiency.
• Ability to perform basic math calculations and manage account balances accurately.

Preferred Qualifications

• Associate degree.
• Knowledge of basic accounting principles.
• Experience with premium billing, collections, or healthcare-related financial processes.

Location: Honolulu, HI - 96813

Schedule: Full-Time, Monday-Friday, 8:00 AM-5:00 PM

Pay Range: $24.36 to $29.24/hr

No relocation. In-state applicants only. Must be available to interview immediately.

Equal Opportunity Employer – Disability and Veteran