Collections Specialist

JP Management LLC; Hackensack (NJ); On-site; USD 34,000 - 41,000; Full time

Job summary

JP Management LLC is seeking a Collections Specialist for the Accounting Department. This full-time, onsite role requires being in the office five days a week and emphasizes collecting balances while balancing customer service with collection goals.

The position pays $25.00–$30.00 per hour and supports collaboration with multiple teams. Ideal candidates bring 2+ years in collections or accounts receivable, strong communication skills, and proficiency with MS Office and property

Qualifications

• 2+ years of experience in collections or accounts receivable.
• Bilingual in English and Spanish preferred.
• Strong verbal and written communication skills.

Responsibilities

• Collect outstanding balances and prioritize based on aging and balance.
• Develop and maintain SOPs for collections activities; include notices and payment plans.
• Coordinate skip-tracing resources and tools to support collection efforts.
• Contact former residents via phone, email, and written correspondence about balances.
• Prepare account documentation for referral to attorneys or collection agencies.
• Review disputed charges and resolve account discrepancies to keep records accurate.
• Maintain confidentiality of resident information in compliance with policies and laws.
• Investigate disputes with former residents in a professional, customer-focused manner.
• Review delinquent accounts and recommend write-offs per policy.
• Manage in-house payment agreements and provide regular repayment progress reports.
• Document collection activities and resident communications in the database.
• Collaborate with Accounting, Property Management, and Operations to meet collections objectives.

Skills

Collections experience

Bilingual English/Spanish

Verbal and written communication

Organizational skills

Problem-solving

Team collaboration

MS Office proficiency

Tools

Property management software

Accounting software

MS Office

Job description

Overview

JP Management is seeking a Collections Specialist to join our Accounting Department. The ideal candidate is a detail-oriented and results-driven professional with experience in collections, accounts receivable, property management, or a related field. They possess strong communication and problem-solving skills, are comfortable handling difficult conversations with professionalism, and can effectively balance customer service with collection goals. This is a full-time, onsite position that will require being in our office 5 days a week.

Job Responsibilities

• Collect outstanding balances, prioritizing accounts based on aging and balance amounts prior to referral to third-party collection agencies.
• Develop and maintain standard operating procedures (SOPs) for collections activities, including communications, notices, skip tracing, payment plans, and management reporting.
• Research, evaluate, and coordinate skip-tracing resources and tools to support collection efforts.
• Contact former residents via phone, email, and written correspondence regarding outstanding balances.
• Prepare and compile account documentation, including leases, ledgers, final account statements, and supporting records, for referral to attorneys or collection agencies.
• Review and validate disputed charges, conduct research, and resolve account discrepancies to ensure accurate financial records.
• Maintain the confidentiality and security of resident information in compliance with company policies and applicable federal, state, and local regulations.
• Investigate and resolve disputes with former residents while maintaining a professional and customer-focused approach.
• Review delinquent accounts and recommend write-offs in accordance with company policies and procedures.
• Manage in-house payment agreements and provide regular reporting on repayment progress.
• Accurately document collection activities, resident communications, and amounts collected within the collections database.
• Collaborate with Accounting, Property Management, and Operations teams to support collections objectives.
• Perform other duties as assigned.

Skills

• 2+ years of collections, accounts receivable required. Property Management/Real Estate industry experience preferred.
• Strong verbal and written communication skills with the ability to effectively collect outstanding balances and resolve account disputes.
• Bilingual in English and Spanish highly preferred.
• Excellent organizational and documentation skills with attention to detail and accuracy.
• Ability to handle confidential resident information and maintain compliance with company policies and applicable regulations.
• Proficiency in Microsoft Office and property management/accounting software preferred.
• Strong problem-solving skills and the ability to work collaboratively with Accounting, Operations, and Property Management teams.

Salary: $25.00 - $30.00/hr

JP Management is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.