Collections Specialist

TBG | The Bachrach Group; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bachrach Group is seeking a Collections Specialist in the New York area with 2+ years of experience in residential real estate collections. This role focuses on timely collections, resolving disputes, and coordinating with property management teams.

The ideal candidate will handle aging reports, negotiate payment plans, and serve as the main contact for tenant inquiries, while maintaining confidentiality and professionalism. On-site position in New York.

Qualifications

• 2+ years of collections experience in residential real estate.
• Experience resolving past-due invoices and negotiating payment plans.
• Strong communication and customer service skills.
• Familiarity with aging reports and escalation processes.
• Ability to coordinate with property management and third-party agencies.

Responsibilities

• Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
• Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
• Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
• Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
• Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.

Skills

Receivables management

Negotiation

Customer service

Communication skills

Tenant communications

Job description

We are working with a rapidly growing Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate.

• Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
• Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
• Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
• Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
• Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.