Collections Specialist

Paul Thigpen Auto Group; Vidalia (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Life insurance

Advancement opportunities

Job summary

Paul Thigpen Auto Group is seeking a Collections Specialist to manage delinquent rent payments and protect cash flow for our rental portfolio. You will interact with tenants to arrange payment plans, keep detailed records, and ensure compliance with applicable laws and company policies.

The role emphasizes collaboration with leasing, accounting, and property management teams to reduce delinquencies, while maintaining professional, respectful communication with residents and stakeholders.

Qualifications

• Minimum high school diploma; higher degree preferred.
• 2+ years in collections, property management, or AR.
• Experience in residential/commercial rental management is a plus.
• Strong communication and conflict-resolution skills.
• Proficient with property management software (AppFolio, Buildium, Yardi, Rent Manager).

Responsibilities

• Monitor accounts to identify past-due balances and trends.
• Contact tenants about delinquent accounts via calls, email, text, notices.
• Negotiate payment arrangements and monitor payment plans.
• Maintain records of all collection activities and communications.
• Prepare accounts for eviction or third-party collections when needed.
• Ensure compliance with laws and company policies.
• Generate AR and collections reports weekly and monthly.
• Collaborate with leasing, accounting, and property management teams to reduce delinquency.
• Respond to tenant questions about balances and history.
• Suggest process improvements to increase efficiency and service.
• File evictions and follow through accordingly.

Skills

Communication skills

Conflict resolution

Organizational skills

Follow-up

Financial analysis

MS Office

Property management software

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

AppFolio

Buildium

Yardi

Rent Manager

Job description

Position Summary

We are seeking a motivated, organized, and results-driven Collections Specialist to join our rental management team. The Collections Specialist is responsible for overseeing the collection of delinquent rent payments, maintaining positive tenant relationships, ensuring compliance with company policies and applicable laws, and minimizing outstanding accounts while supporting occupancy and resident retention.

Key Responsibilities

• Monitor tenant accounts to identify past-due balances and collection trends.
• Contact tenants regarding delinquent accounts through phone calls, emails, text messages, and written notices.
• Negotiate payment arrangements and monitor compliance with agreed payment plans.
• Maintain accurate records of all collection activities and tenant communications.
• Prepare accounts for eviction proceedings or third-party collections when necessary.
• Ensure compliance with federal, state, and local landlord-tenant laws and company policies.
• Generate weekly and monthly accounts receivable and collections reports.
• Work collaboratively with leasing, accounting, and property management teams to reduce delinquency rates.
• Respond professionally to tenant questions regarding balances, payments, and account history.
• Recommend process improvements to increase collection efficiency and customer service.
• File evictions and follow them out with

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

• 2+ years of collections, property management, accounts receivable, or related experience preferred.
• Experience in residential or commercial rental/property management is a plus.
• Strong communication and conflict-resolution skills.
• Excellent organizational and time management abilities.
• Ability to handle difficult conversations professionally and respectfully.
• Proficiency in Microsoft Office and property management software (such as AppFolio, Buildium, Yardi, Rent Manager, or similar).
• Strong attention to detail and confidentiality.
• Valid driver's license may be required for occasional property visits.

Preferred Skills

• Knowledge of Fair Debt Collection practices and landlord-tenant regulations.

• Ability to analyze financial reports and aging accounts.
• Strong negotiation and problem-solving skills.
• Customer service mindset with the ability to maintain professionalism under pressure.

Compensation & Benefits

• Competitive salary based on experience

• Performance bonus opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development and advancement opportunities

Why Join Our Team?

We are committed to providing exceptional property management services while fostering a positive experience for both residents and employees. If you are organized, dependable, and enjoy solving problems while helping maintain healthy tenant relationships, we'd love to hear from you.

Benefits:

• Dental insurance

• Health insurance
• Life insurancePaid time off
• Vision insurance