Collections Specialist

Transwest Inc; Denver (CO); On-site; USD 34,000 - 40,000; Part time

Benefits offered by this job

Medical Insurance

Dental & Vision insurance

401K with company match

Paid Time Off

Employee Car Discount Program

Job summary

Transwest Inc. seeks a detail-oriented Collections Specialist to manage lease and rental payments for trucks, trailers, and fleet vehicles. You will monitor aging accounts, contact customers by phone or email, and negotiate payment plans while protecting assets.

You will interpret lease terms, apply FDCPA where applicable, coordinate with asset recovery teams, and maintain accurate records in CRM/ERP systems. A bachelor’s or associate degree and at least five years in collections are preferred.

Qualifications

• Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related field.
• Minimum 5 years of collections experience, preferably in leasing/transportation.
• Knowledge of debt collection laws, including the FDCPA.
• Strong written and verbal communication skills.
• Proficient with CRM/ERP tools (Power BI, Salesforce, Excel, Google).

Responsibilities

• Accounts receivable management: monitor aging reports and resolve past-due invoices.
• Customer outreach: contact customers via phone/email to secure payments and negotiate plans.
• Contract enforcement: interpret lease terms, late fees, and default clauses.
• Risk mitigation: identify high-risk accounts and escalate when needed.
• Asset protection: coordinate with Asset Recovery for repossession or return when needed.
• Documentation & compliance: maintain records and follow FDCPA, UCC, internal policies.

Skills

Negotiation

Communication

Analytical thinking

Contract literacy

Professional firmness

Education

Bachelor’s or Associate degree in Business/Finance

Tools

Power BI

Salesforce

Excel

Google

CRM/ERP systems

Job description

Description

A Collections Specialist in the transportation leasing industry is responsible for managing and recovering lease and rental payments for assets like trucks, trailers, containers, or fleet vehicles, while preserving customer relationships and protecting the lessor’s assets.

We offer a Full Benefits Package for Eligible Employees Including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Core Responsibilities:

• Accounts receivable management: Monitor aging reports, follow up on past-due invoices, and resolve billing disputes.
• Customer outreach: Contact customers (carriers, logistics firms, owner-operators) via phone/email to secure payments and negotiate payment plans.
• Contract enforcement: Interpret lease agreements, payment terms, late fees, and default clauses.
• Risk mitigation: Identify high-risk accounts early and escalation to management, legal, 3rd Party Collections, or asset recovery teams when needed.
• Asset protection: Coordinate with the Asset Recovery Coordinator regarding repossession or return of equipment in cases of default.
• Documentation & compliance: Maintain accurate records, comply with FDCPA (where applicable), UCC, and internal policies.

Industry-Specific Knowledge:

• Transportation cycles: Understand seasonality and how market swings affect cash flow and customer’s ability to make payments.
• Equipment value & utilization: Awareness of asset condition, mileage/usage, and resale implications, where applicable.
• Multi-jurisdiction considerations: Leases and recoveries may span states or countries.

Requirements

Key Skills:

• Strong negotiation and communication skills.
• Analytical skills (aging analysis, dispute resolution, payoff calculation).
• Contract literacy.
• Professional firmness with customer empathy.

Typical Metrics:

• Days Sales Outstanding (DSO).
• Cure rates on delinquent accounts.
• Recovery percentages.
• Dispute resolution time.
• Reduction of past due balance percentage.

Required Education, and Experience, Knowledge & Skills:

• Bachelor’s or associate degree in Business Administration, Accounting, Finance, or related business or communication areas.
• Minimum of 5 years’ collections experience, preferably in leasing and transportation.
• Strong knowledge of debt collections laws and regulations, including the FDCPA.
• Strong communication skills, both written and verbal.
• Computer skills including CRM, ERP systems (Power BI, Sales Force, Excel, Google).

Any and all other duties as assigned by manager.

Job Details:

• Type: Hourly
• Compensation Range: $25.00 to $29.00
• Reports To: Operations Manager
• Shift: 1st
• Closing Date: Open until filled.

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