Senior Collections Coordinator

TLD Logistics Services, Inc.; Knoxville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary commensurate with经验

Paid time off and holidays

Health, dental, and vision insurance

Wellness programs

Job summary

TLD Logistics Services, Inc. seeks a Senior Collections Coordinator to monitor AR accounts, contact debtors, and arrange payoffs while maintaining precise records and regular reporting on collection activity.

The role emphasizes collaboration with billing and sales leadership, handling a high volume of communications, and improving delinquency metrics. Office-based with potential for occasional travel in a Knoxville, TN environment.

Qualifications

• 3+ years’ experience in Transportation/Logistics Industry preferred.
• 3-6 years’ experience in accounting or finance preferred.
• Experience working in high volume Collections.

Responsibilities

• Manage collection calls and correspondence with past due accounts.
• Provide statements and invoice requests for outstanding balances.
• Maintain high-volume emails and phone communications with delinquent customers.
• Reconcile and resolve customer disputes related to payments.
• Document collection notes in the company’s reporting system.
• Create weekly past-due balance reports for management.
• Collaborate with billing to reduce delinquent payments.
• Assist with training and maintain internal/external relationships.

Skills

Communication skills

Attention to detail

Multitasking

Education

High School Diploma

Tools

Collection reporting system

Credit bureau data tools

Job description

Description

As a Senior Collections Coordinator, they are responsible for monitoring AR customer accounts to identify overdue payments, finding and contacting debtors to arrange debt payoffs, and keeping accurate records and reporting on collection activity.

ESSENTIAL FUNCTIONS

• Responsible for collection calls and/or correspondence with past due customer accounts.


• Provides customer service regarding collection issues including providing customer statements and invoice requests for outstanding balances.


• Maintain a high volume of emails and phone calls to assigned delinquent customers.


• Reconcile and resolve customer disputes as they pertain to payment of outstanding balances.


• Use credit bureau data, internet searches and other tools in effort to locate customers who have moved or changed phone numbers.


• Create weekly spreadsheets of past due balances for collections and reporting to management.


• Document all collection notes and efforts in the company’s collection reporting system.


• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.


• Work closely with billing department to understand billing requirements and timelines in effort to help reduce delinquent payments.


• Reconcile and clear open credits and unapplied cash balances.


• Assist with cash application adjustments and corrections.


• Provide status updates on assigned accounts on a weekly and as needed basis to department and corporate managers.


• Assist with training.


• Maintain effective working relationships both internally and externally.


• Participate in team planning meetings.


• Accountable for reducing delinquency of assigned accounts.


• Meet defined department goals and activity metrics.


• Regular and reliable attendance is an essential function of this position. The employee must maintain a level of attendance and punctuality that enables the employee to effectively perform the essential duties and responsibilities of the position, meet business needs, and collaborate with employees, customers, and other business partners as required, with or without reasonable accommodation. Attendance requirements are subject to applicable company policies and federal, state, and local laws regarding protected leaves of absence and reasonable accommodation.

Working conditions

Working conditions are normal for an office environment. Working conditions cover a range of circumstances from weekday, evening, and weekend work. Occasional overnight travel. May involve working with challenging clients. 80% in office attendance is required.

TLD Logistics, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Benefits and Perks

• Competitive salary commensurate with experience


• Paid time off and holidays.


• Health, dental, and vision insurance.


• Wellness programs

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma


• 3+ Years’ Experience in Transportation/Logistics Industry preferred


• 3-6 years’ experience in accounting or finance preferred


• Experience working in high volume Collections

Physical requirements

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• The employee must occasionally lift and/or move up to 10 pounds.


• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or listen.


• The employee is frequently required to use hands and fingers to handle, reach or feel and Manipulate objects or controls. The employee is frequently required to sit or stand for long periods of time, walk distances and climb stairs, as well as stoop, bend, kneel and crouch.


• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.