Collections Specialist

Ultimate Staffing; Cheshire (CT); On-site; USD 56,019,000 - 75,790,000; Full time

Benefits offered by this job

Health Insurance Offered

Job summary

Ultimate Staffing in Connecticut is seeking a Collections Specialist to contact customers, discuss overdue payments, and resolve account discrepancies.

You will negotiate payment plans, review accounts, and provide solutions to bring accounts current while maintaining professional communication.

Onsite full-time position with weekly pay at $23/hour, temp-to-hire, health insurance offered.

Qualifications

• 1-2 years of experience in collections, customer service, or a related role preferred.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Proficiency with Microsoft Office.

Responsibilities

• Initiate contact with customers by phone, email, and letters to discuss overdue payments.
• Professionally and respectfully engage with customers to understand payment delays and work toward a resolution.
• Negotiate payment plans or settlements with customers who are experiencing financial difficulties.
• Offer solutions to help customers bring their accounts up to date, including setting up payment plans when applicable.
• Review customer accounts regularly to assess payment history and determine the most effective collection strategy.
• Track and follow up on overdue accounts until resolved or escalated.
• Address customer inquiries or disputes with a focus on resolving issues promptly and professionally.

Skills

Verbal communication

Negotiation skills

Customer service experience

Tools

Microsoft Office

Job description

The Collections Specialist is responsible for contacting customers to collect outstanding payments, handling account discrepancies, and negotiating payment solutions.

• Onsite full time 40 hours
• Weekly pay - $23 per hour with room for growth
• Temp to Hire Opportunity
• Health Insurance Offered

Key Responsibilities:

• Initiate contact with customers by phone, email, and letters to discuss overdue payments.
• Professionally and respectfully engage with customers to understand payment delays and work toward a resolution.
• Negotiate payment plans or settlements with customers who are experiencing financial difficulties.
• Offer solutions to help customers bring their accounts up to date, including setting up payment plans when applicable.
• Review customer accounts regularly to assess payment history and determine the most effective collection strategy.
• Track and follow up on overdue accounts until resolved or escalated.
• Address customer inquiries or disputes with a focus on resolving issues promptly and professionally.

Qualifications:

• 1-2 years of experience in collections, customer service, or a related role preferred.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Proficiency with Microsoft Office.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.