Collections Specialist

LHH; Charlotte (NC); Hybrid; USD 33,000 - 39,000; Full time

Job summary

LHH is seeking an experienced Collections Specialist to join a growing accounting and finance team in a hybrid Charlotte, NC area role. You will build relationships with customers, resolve account issues, and own outstanding receivables.

The ideal candidate has 2+ years in AR/B2B collections, strong communication skills, and the ability to manage a high-volume portfolio while maintaining positive customer relationships. Temp-to-hire arrangement.

Qualifications

• 2+ years of Accounts Receivable or B2B collections experience.
• Experience managing a portfolio of customer accounts.
• A/R aging and collection processes understanding.
• Excellent written and verbal communication skills.
• Strong customer service and negotiation skills.
• Ability to research and resolve account discrepancies independently.
• Strong organizational skills with multiple priorities.
• Proficiency with Microsoft Excel.
• Experience with an ERP or accounting system (SAP/Oracle/NetSuite/Dynamics) a plus.

Responsibilities

• Manage a portfolio of customer accounts and follow up on past-due balances.
• Perform outbound collection calls and emails.
• Research and resolve billing discrepancies, short payments, deductions, and account issues.
• Monitor aging reports and prioritize collection activity based on risk.
• Document collection efforts, payment commitments, and account activity.
• Partner with Accounts Receivable, Billing, Sales, and other internal departments to resolve customer issues.
• Establish and maintain professional relationships with customers.
• Assist with account reconciliations and payment application issues.
• Identify accounts requiring escalation and communicate risks to management.
• Support month-end reporting and other Accounts Receivable initiatives as needed.

Skills

Accounts Receivable

B2B collections

Portfolio management

A/R aging knowledge

Written communication

Verbal communication

Customer service

Negotiation

Account research

Multi-tasking

Microsoft Excel

ERP/Accounting systems

Education

N/A

Tools

Microsoft Excel

SAP

Oracle

NetSuite

Microsoft Dynamics

Job description

• Hybrid, 3 days onsite, 2 days work from home
• Temp-to-hire
• $24-$28/hour

We are seeking an experienced Collections Specialist to join a growing accounting and finance team. This position is ideal for someone who enjoys building relationships with customers, resolving account issues, and taking ownership of outstanding receivables.

The ideal candidate will have experience with business-to-business collections, strong communication skills, and the ability to manage a high-volume portfolio while maintaining positive customer relationships.

Responsibilities

• Manage a portfolio of customer accounts and follow up on past-due balances
• Perform outbound collection calls and email correspondence
• Research and resolve billing discrepancies, short payments, deductions, and account issues
• Monitor aging reports and prioritize collection activity based on account status and risk
• Document collection efforts, payment commitments, and account activity
• Partner with Accounts Receivable, Billing, Sales, and other internal departments to resolve customer issues
• Establish and maintain professional relationships with customers
• Assist with account reconciliations and payment application issues
• Identify accounts requiring escalation and communicate potential collection risks to management
• Support month-end reporting and other Accounts Receivable initiatives as needed

Qualifications

• 2+ years of Accounts Receivable and/or B2B collections experience
• Experience managing a portfolio of customer accounts
• Strong understanding of A/R aging and collection processes
• Excellent written and verbal communication skills
• Strong customer service and negotiation skills
• Ability to research and resolve account discrepancies independently
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency with Microsoft Excel
• Experience with an ERP or accounting system such as SAP, Oracle, NetSuite, Microsoft Dynamics, or similar platform is a plus