Collections Specialist

RESORT RECOVERY SOLUTIONS LLC; California (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Commission-based pay

Full training

Job summary

Resort Recovery Solutions LLC is seeking a Collections Representative to contact debtors, explain account details, and set up payment arrangements. You will handle high-volume calls with professionalism and maintain accurate documentation.

The role requires strong communication and customer service skills, with preferred U.S. work authorization and knowledge of FDCPA. Bilingual English/Spanish is a plus; training is provided and performance-based commissions may apply.

Qualifications

• High school diploma or equivalent preferred.
• U.S. work authorization preferred.
• Strong written and verbal communication.
• Knowledge of FDCPA preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Make outbound and inbound calls to debtors.
• Explain account details and negotiate settlements.
• Enter accurate notes and data from each call.
• Prepare collection letters and send correspondence.
• Maintain professionalism and follow up consistently.
• Document required information and communications.

Skills

Communication skills

Customer service

Call center experience

Integrity and accuracy

Bilingual English/Spanish

Education

High school diploma

Tools

Computer skills

Job description

Job Description

Job Description

Job description:

Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!

We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.

As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.

Job Duties

• Make outbound and inbound phone calls to debtors
• Explain account details and negotiate settlements, payoffs, and payment plans
• Enter accurate notes and data from each call
• Prepare collection letter templates and send correspondence
• Leave voicemails and follow up consistently
• Email debtors and send the required documentation
• Process outgoing mail
• Maintain professionalism and positive communication at all times
• Other duties as assigned

Qualifications

• High school diploma or equivalent (Preferred)
• U.S. work authorization (Preferred)
• Basic computer skills
• Strong written and verbal communication skills
• Positive, empathetic, and professional attitude
• Ability to handle inbound and outbound calls
• Organizational skills with a high level of integrity and accuracy
• Strong customer service skills
• Self-starter capable of working independently and as part of a team
• Comfortable working in a call center environment
• Knowledge of FDCPA (Fair Debt Collection Practices Act)
• Bilingual (English/Spanish) a plus, but not required