Experienced Collections Representative

iicrc-careers; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Job summary

iicrc-careers in Dallas, Texas is looking for a Collection Representative who will be responsible for contacting customers about past due payments and negotiating payment plans. The role emphasizes excellent communication, problem-solving skills and maintaining a professional demeanor even in challenging situations.

This position offers an opportunity to make a positive impact on customers' lives while ensuring all collection procedures are followed. Benefits include competitive salary, health insurance, and paid time off.

Qualifications

• Strong communication and negotiation skills.
• Ability to handle difficult situations professionally.
• Organizational skills to maintain accurate records.

Responsibilities

• Communicate with customers regarding their accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications.

Skills

Excellent communication skills

Problem-solving skills

Professionalism

Job description

Benefits

• Competitive salary
• Health insurance
• Paid time off

We are seeking a Collection Representative to join our team. The successful candidate will be responsible for contacting customers to collect past due payments, negotiating payment plans, and working with customers to resolve any disputes. The ideal candidate will have excellent communication and problem‑solving skills, as well as the ability to remain professional and courteous in difficult situations. This is an excellent opportunity for someone looking to make a difference in the lives of our customers.

Responsibilities

• Communicate with customers regarding their accounts.
• Provide customer service and support to customers in a professional manner.
• Negotiate payment plans with customers.
• Keep accurate records of customer accounts and payment history.
• Ensure that all collection policies and procedures are followed.
• Maintain a positive relationship with customers while collecting payments.
• Accurately document all communications.
• Schedule and follow up on all communications