Collections Specialist

RESORT RECOVERY SOLUTIONS LLC; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Job summary

RESORT RECOVERY SOLUTIONS LLC in San Diego, California, is seeking a Collections Representative to join their team. The role involves making and receiving calls to debtors, explaining account details, and negotiating payment arrangements. Ideal candidates will have a high school diploma, strong communication skills, and the ability to work in a dynamic call center environment. This position offers full training and the opportunity to thrive in a supportive atmosphere with competitive pay.

Qualifications

• High school diploma or equivalent preferred.
• U.S. work authorization preferred.
• Ability to handle inbound and outbound calls effectively.

Responsibilities

• Make outbound and inbound phone calls to debtors.
• Explain account details and negotiate settlements.
• Enter accurate notes and data from each call.

Skills

Strong written and verbal communication skills

Customer service skills

Basic computer skills

Organizational skills

Self-starter

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Benefits

• Paid time off

Job description

WE ARE HIRING! | Join the Resort Recovery Solutions Team

Are you driven to achieve excellence? Do you have a great attitude, strong work ethic, and love the idea of writing your own commission checks while building a long-term career? If so, Resort Recovery Solutions (RRS) wants YOU to join our growing team!

We provide full training, a competitive salary, and a supportive environment where motivated individuals can thrive.

As a Collections Representative, you will be responsible for communicating with debtors, explaining account details, and setting up payment arrangements. This role requires professionalism, empathy, and the ability to handle a high volume of calls while maintaining accuracy in documentation.

Job Duties

• Make outbound and inbound phone calls to debtors
• Explain account details and negotiate settlements, payoffs, and payment plans
• Enter accurate notes and data from each call
• Prepare collection letter templates and send correspondence
• Leave voicemails and follow up consistently
• Email debtors and send the required documentation
• Process outgoing mailMaintain professionalism and positive communication at all times
• Other duties as assigned

Qualifications

• High school diploma or equivalent (Preferred)
• U.S. work authorization (Preferred)
• Basic computer skills
• Strong written and verbal communication skills
• Positive, empathetic, and professional attitude
• Ability to handle inbound and outbound calls
• Organizational skills with a high level of integrity and accuracy
• Strong customer service skills
• Self-starter capable of working independently and as part of a team
• Comfortable working in a call center environment
• Knowledge of FDCPA (Fair Debt Collection Practices Act)
• Bilingual (English/Spanish) a plus, but not required

If you’re ready to grow with a company that values talent, drive, and professionalism, Resort Recovery Solutions wants to hear from you!