Collections Specialist

National Service Bureau; Bothell (WA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Performance bonuses

Comprehensive health insurance

Fully remote work environment

Flexible schedule (Monday to Friday)

Paid vacation and holidays

Company provided EAP

Advancement opportunities

Job summary

Join a leading company in Insurance Subrogation as a Collections Specialist, working in a fully remote setting. Enjoy a strong emphasis on work/life balance and performance-based incentives, with potential earnings reaching over $120,000 annually. Become part of a positive, diverse team focused on personal growth and professional success.

Qualifications

• At least 4 years of collections experience required.
• Strong ability for empathy and communication skills.
• Dedicated home office with high-speed Internet.

Responsibilities

• Communicate via phone and make 75+ outbound calls daily.
• Negotiate to recover balances for clients.
• Document accounts and adhere to company policies.

Skills

Empathy

Communication

Attention to detail

Time management

Computer skills

Job description

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits:

Guaranteed hourly rate / uncapped commission ($80,000-120,000 OTE)

Fully Remote

Paid Vacation, Holidays, and Sick Time

401(k) plan + employer matching contributions

Medical, Dental, Vision Insurance with employer contributions

Monday to Friday schedule

Company provided EAP (Employee Assistance Program)

This role is required to sit in Eastern Time or Central Time zones.

Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

National Service Bureau (NSB) is looking for experienced Collections Specialists to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Collections Specialist Essential Job Functions:

· Communicate via phone with people with all backgrounds and personalities

· Make outbound calls (75+/day)

· Utilize software to note accounts and communicate with insurance companies

· Negotiate and lead conversations to recover the highest balances for our clients

· Communicate with team members to coordinate on accounts

· Document accounts with proper notes to ensure quick communication

· Adhere to company policies and procedures

Collections Specialist Job Requirements:

Meet the collector target metrics

At least 4 years of collections experience

Secure home office consisting of:

Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)

Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below

Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)

Clear and professional backdrop

Strong ability for empathy

High level of professionalism

Great communication skills

Ability to stay motivated and positive

Attention to detail

Experience with time management

Computer and typing skills

Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

NSB has a training program that you will be enrolled in on your first day. This training is designed to hone your current skills by providing the knowledge and experience necessary to be successful in the role. You will learn about the Subrogation industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on building upon your existing skills and reinforcing industry specific knowledge.

NSB Core Values:

Follow Through

Be Engaged

Think First

Be Respectful

Be Accountable

NSB Culture & Environment:

Diverse and friendly team

Emphasis on work/life balance

No nights/weekends

Positive environment

Performance-based incentives

Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top +10% of collectors earning over $100,000 annually.

We are excited for you to join us!

To stay up to date on our latest postings we invite you to: Like us on FaceBook: https://www.facebook.com/nationalservicebureau/

Follow us on LinkedIn: https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page: https://national-service-bureau.careerplug.com/account

This is a remote position.