Collections Specialist

State Collection Service, Inc.; Jacksonville (FL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401K with employer match

Paid time off starting at 90 days

Annual holidays

Wellness Programs/Gym Reimbursement

All necessary equipment provided

Job summary

State Collection Service, Inc. is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing team.

You will make outbound and take inbound calls to collect payments for medical and non-medical accounts, while upholding FDCPA, FCRA, HIPAA and other laws. This remote position is based in the United States, with scheduling that may include evenings and Saturdays and offers a comprehensive benefits package.

Qualifications

• 1+ year experience in collections, call center or customer service.
• Ability to enter/update data accurately in company systems.
• Willingness to work evenings and Saturdays as required.

Responsibilities

• Make outbound and take inbound calls to collect payments.
• Use negotiation and customer service skills to achieve results.
• Comply with FDCPA, FCRA, HIPAA and related laws.

Skills

Collections

Call center

Customer service

Data entry

Multitasking

Scheduling flexibility

Job description

Description

The GREAT STATE TEAM is seeking Remote Collection Specialists (Account Resolution Representatives) to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.

Veterans and Military Spouses Encouraged to Apply

Duties include but are not limited to:

• Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:

• 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
• Ability to enter and update data on company and/or client systems in an accurate, timely manner
• Ability to work successfully in a fast-paced, deadline-oriented environment
• Strong organization skills. The ability to work on multiple tasks simultaneously
• Focus upon customer service and deliverables
• Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• Ability to work successfully and cooperatively within a team-based environment

Internet Requirements: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi‑Fi, Wi‑Fi hotspots)
• Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Wage:

• $16.00/hr plus monthly commission opportunities
• Bilingual: $18.00/hr plus monthly commission opportunities
• $500 guaranteed monthly bonus for the first 90 days

Schedule:

• Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. Note: these hours may vary during daylight savings time.

We Offer a Comprehensive Benefits Package:

• Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
• Paid time off starting at 90 days and annual profit sharing
• 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
• Family Friendly Events
• Wellness Programs/Gym Reimbursement
• All necessary equipment and technical support provided

Benefits eligibility is dependent upon FTE Status and Position

All offers of employment are contingent upon successful completion of all post offer processing.

State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474

Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM