Collections Specialist

Elgen Staffing; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision

401K match

Employee Assistance Program

FSA/HSA options

Group Life & LTD Insurance

Professional development & mentoring

Job summary

Our client in Boston is seeking a Collections Specialist to review cash receipts, manage overdue balances, and coordinate with attorneys and clients. The role emphasizes accuracy, proactive follow-up, and clear communication to resolve outstanding payments.

The ideal candidate will have 2+ years in collections or billing, strong attention to detail, and proficiency with Outlook, Word, ARCS. A collaborative team player environment with growth opportunities is offered.

Qualifications

• 2+ years of experience in collections, billing, or finance.
• Experience in legal or insurance sectors preferred.
• Strong attention to detail and accuracy in payment processing and reconciliation.
• Excellent written and verbal communication with attorneys, clients, and internal teams.
• Proficiency with Outlook and Word; familiarity with ARCS.

Responsibilities

• Review daily payments on assigned clients, ensure posting accuracy, and handle missing payments, write-offs, and appeal requests.
• Follow up on overdue invoices with claim reps, adjusters, and clients via email and phone, sending notices as needed.
• Collaborate with attorneys and billing teams to manage appeals, deductions, and invoice corrections; ensure timely communication.
• Maintain up-to-date records in ARCS, track flagged emails, and send follow-up reminders to resolve balances.
• Provide excellent service to internal teams and external clients; prepare reports and address payment/appeal inquiries.
• Regularly update and create procedures for internal processes to ensure deadlines are met.

Skills

Attention to detail

Communication skills

Time management

Multitasking

Tools

ARCS

Outlook

Microsoft Word

Job description

Our client, a leading litigation law firm with offices throughout the Northeast, has an immediate need for an experienced Collections Specialist, to join our winning team in Boston.

Our candidate of choice will be responsible for reviewing cash receipts, handling attorney appeals, and ensuring timely follow-ups on overdue balances. The ideal candidate will be organized, proactive, and able to communicate effectively with clients, attorneys, and internal teams.

Key Responsibilities

• Review daily payments on assigned clients, ensuring accuracy and timely posting, and handle missing payments, write-offs, and appeal requests.
• Follow up on overdue invoices with claim reps, adjusters, and clients via email and phone, including sending letters and overdue notices to insureds.
• Collaborate with attorneys and billing teams to manage appeal submissions, deductions, and invoice corrections, ensuring timely resolution and communication.
• Maintain up-to-date records in ARCS, track flagged emails, and send follow-up reminders to resolve outstanding balances.
• Provide exceptional customer service to internal teams and external clients, preparing reports and addressing inquiries related to payments and appeals.
• Regularly update and create procedures for internal processes, ensuring smooth operations and compliance with all deadlines.

Key Requirements

• 2+ years of experience in collections, billing, or finance, preferably in the legal or insurance sectors.
• Strong attention to detail and accuracy in payment processing and invoice reconciliation.
• Excellent communication skills, both written and verbal, for liaising with attorneys, clients, and internal teams.
• Ability to manage multiple tasks and deadlines efficiently while maintaining high-quality work.
• Proficiency with Outlook, Word, ARCS, and other relevant software.
• Solid problem-solving skills to resolve payment discrepancies and billing issues.
• Strong customer service mindset, with a focus on building effective relationships with internal and external stakeholders.
• Collaborative team player with strong time management and prioritization abilities.

Benefits

• Comprehensive Benefits Package, including Health, Dental, Medical, and Vision.
• 401K Plan/Employer match.
• Employee Assistance Program.
• FSA and HSA Plan option(s) to help offset taxes for employees and dependents.
• Group Life and Long-term Disability Insurance.
• Opportunity for growth and advancement.
• Professional development and a multi-faceted mentoring program.
• Self-insured Short-term Disability benefits.
• Wireless phone/services stipend.

Please apply today to be immediately considered for the role!