Collections Specialist

King & Bishop; Boston (MA); Hybrid; USD 58,000 - 78,000; Full time

Benefits offered by this job

Hybrid work schedule

Benefits package

Job summary

King & Bishop, a respected litigation law firm, seeks a Collections Specialist to join their growing team. You will manage accounts receivable, collections, and payment processes while collaborating with attorneys and clients.

This role offers a hybrid work schedule and a competitive benefits package after onboarding. The ideal candidate brings 2+ years in collections or AR, strong attention to detail, and excellent communication skills.

Qualifications

• 2+ years of collections, accounts receivable, billing, or finance experience.
• Legal, professional services, or insurance industry experience is preferred.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Review daily cash receipts and ensure payments are accurately applied to client accounts.
• Investigate and resolve missing payments, write-offs, and payment discrepancies.
• Follow up on outstanding invoices with clients, insurance adjusters, claim representatives, and other stakeholders by phone and email.
• Coordinate with attorneys regarding appeals, invoice adjustments, deductions, and billing corrections.
• Prepare and submit appeal requests while tracking progress through resolution.
• Maintain accurate records within ARCS and monitor flagged accounts requiring follow-up.
• Prepare reports related to collections activity, payment status, and outstanding balances.
• Respond promptly to payment inquiries from internal teams and external clients.
• Develop and update internal procedures to improve collections processes and ensure compliance with established deadlines.
• Deliver exceptional customer service while building strong working relationships across the organization.

Skills

Attention to detail

Communication skills

Prioritization

Problem solving

Collaboration

Tools

ARCS

Microsoft Outlook

Microsoft Word

Job description

King & Bishop is partnering with a respected litigation law firm to identify a Collections Specialist to join their growing team. This is an excellent opportunity for an organized, detail-oriented professional who enjoys working collaboratively with attorneys, clients, and internal teams to manage accounts receivable, collections, and payment processes.

Following an introductory onboarding period, this position offers a hybrid work schedule along with a competitive benefits package.

What You'll Do

As the Collections Specialist, you'll play a key role in ensuring timely payment collection and accurate account management. Responsibilities include:

• Review daily cash receipts and ensure payments are accurately applied to client accounts.
• Investigate and resolve missing payments, write-offs, and payment discrepancies.
• Follow up on outstanding invoices with clients, insurance adjusters, claim representatives, and other stakeholders by phone and email.
• Coordinate with attorneys regarding appeals, invoice adjustments, deductions, and billing corrections.
• Prepare and submit appeal requests while tracking progress through resolution.
• Maintain accurate records within ARCS and monitor flagged accounts requiring follow-up.
• Prepare reports related to collections activity, payment status, and outstanding balances.
• Respond promptly to payment inquiries from internal teams and external clients.
• Develop and update internal procedures to improve collections processes and ensure compliance with established deadlines.
• Deliver exceptional customer service while building strong working relationships across the organization.

Qualifications

We're looking for someone who brings:

• 2+ years of collections, accounts receivable, billing, or finance experience.
• Legal, professional services, or insurance industry experience is preferred.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Proficiency with Microsoft Outlook and Word.
• Experience using ARCS or similar accounts receivable software is a plus.
• A customer-focused approach with the ability to work collaboratively across departments.