Collections & Special Accounts Lead

Sandia Area Federal Credit Union; Sandia Heights (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Vision Insurance

Paid Short-Term Disability

Life Insurance

AD&D

Holiday Pay

Vacation

Floating Holiday

Sick Leave

Tuition Reimbursement

401(k) with Employer Match

Pension Plan

Job summary

Sandia Area Federal Credit Union is seeking a Supervisor of Special Accounts to lead a team of Special Accounts Officers and Representatives. You will guide performance, ensure compliance, and drive timely collections while delivering excellent member service.

Reporting to the Loan Servicing Director, you will schedule staff, review delinquencies, coordinate with attorneys, and develop processes that minimize losses.

Qualifications

• Four years of leadership experience in a supervisory role in financial services or credit union setting.
• Strong knowledge of debt collection practices and applicable laws.
• Proven ability to lead, coach, and develop a high-performing team.

Responsibilities

• Manage staff schedules, timecards, and department workflow to ensure coverage and accuracy.
• Oversee delinquent accounts, negotiate repayment plans, and coordinate with attorneys for repossession when needed.
• Produce regular reports on collections performance, recovery rates, and compliance with policies.

Skills

Leadership

Communication

Debt collection

Team mentoring

Policy compliance

Negotiation

MS Office

Time management

Education

High School Diploma or GED

Tools

MS Office

Job description

Sandia Area Federal Credit Union is seeking a Supervisor of Special Accounts to lead a team of Special Accounts Officers and Representatives. You will guide performance, ensure compliance, and drive timely collections while delivering excellent member service.

Reporting to the Loan Servicing Director, you will schedule staff, review delinquencies, coordinate with attorneys, and develop processes that minimize losses.