Strategic Collections & Loan Servicing Manager

Orange County's Credit Union; Santa Ana (CA); On-site; USD 95,000 - 119,000; Full time

Benefits offered by this job

Employer 401(k) with match

Annual discretionary bonus

Paid time off

Educational grants

Healthcare options

Job summary

Orange County's Federal Credit Union is seeking a Collections and Loan Servicing Manager to lead daily collections operations within policy and to maximize member goodwill. The role focuses on maintaining accuracy, compliance, and efficient workflows while guiding a team through delinquencies and recoveries.

The ideal candidate has 3–5 years of collections experience, coaching skills, and strong knowledge of FDCPA, Reg B, Reg Z, and bankruptcy processes.

Qualifications

• Three to Five years relevant collection and recovery experience in a financial institution.
• Three years of experience in coaching and developing associates.
• Knowledge of the Fair Debt Collections Practices Act, Reg B and Reg Z, bankruptcy procedures, delinquency activities and financial counseling.

Responsibilities

• Oversees all team operations to maintain accuracy and regulatory compliance.
• Audits collection queues to track delinquencies, charge-offs and recoveries.
• Determines actions for cases involving potential large fund loss or high risk to the credit union.
• Manages relationships with our first mortgage servicer.
• Updates senior management on changes and trends within the loan portfolio.

Skills

Communication skills

Influence skills

Multi-tasking

Mathematical accuracy

Professional demeanor

Job description

Orange County's Federal Credit Union is seeking a Collections and Loan Servicing Manager to lead daily collections operations within policy and to maximize member goodwill. The role focuses on maintaining accuracy, compliance, and efficient workflows while guiding a team through delinquencies and recoveries.

The ideal candidate has 3–5 years of collections experience, coaching skills, and strong knowledge of FDCPA, Reg B, Reg Z, and bankruptcy processes.