Collections & Servicing Supervisor - Lead & Develop Team

Westlake Financial Services; Las Vegas (NV); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401K matching

Employee Stock Ownership Program

Wellness Program

Career Path Opportunities

Job summary

Westlake Financial Services is seeking a Servicing Department Supervisor in Las Vegas, NV. You will oversee the servicing team, manage call coverage, review compliance reports, and coach staff to resolve escalated issues while maintaining performance standards and training programs.

The role requires leadership experience, strong organizational skills, and the ability to work flexible hours, including weekends. Light travel may be required.

Qualifications

• High School Diploma required; College degree preferred.
• Experience supervising 5+ staff and coordinating workload.
• Ability to train, coach, and develop subordinates.

Responsibilities

• Oversee Servicing Department coverage for call volume.
• Review reports for compliance and performance.
• Train and coach staff; handle escalated issues.
• Assign accounts and monitor delinquency collection efforts.
• Maintain attendance, coaching logs, and performance reviews.

Skills

Policy interpretation

Decision making

Organization

Email etiquette

Conflict resolution

Training development

Time management

Bilingual Spanish

Education

High School Diploma

College Degree

Tools

CRM software

Call scoring systems

Job description

Westlake Financial Services is seeking a Servicing Department Supervisor in Las Vegas, NV. You will oversee the servicing team, manage call coverage, review compliance reports, and coach staff to resolve escalated issues while maintaining performance standards and training programs.

The role requires leadership experience, strong organizational skills, and the ability to work flexible hours, including weekends. Light travel may be required.